Publication type: Book
Type of review: Not specified
Title: Empirical study of the cooperation process between broker and insurer : opportunities for change in the insurance production process using the swiss non-life commercial insurance industry as an example
Authors: Zeier Röschmann, Angela
Extent: 84
Issue Date: 2011
Publisher / Ed. Institution: VDM Verlag Dr. Müller
Publisher / Ed. Institution: Saarbrücken
ISBN: 978-3-639-36168-1
Other identifiers:
Language: English
Subjects: Brokermanagement; Broker
Subject (DDC): 332.38: Insurances
Abstract: The study assesses and proposes opportunities for change in the cooperation between brokers and insurers using the Swiss commercial non-life insurance industry as an example. The term "cooperative production process" refers to functions which typically involve cooperation such as need analysis, submission process, and contract issuance. A functional approach, value chain analysis and transaction cost theory build the theoretical framework of the analysis. A broad survey and personal expert interviews disclose that the current cooperative process is characterized by a broad range of issues both on a process, organization as well as relationship level. On the one hand, survey results confirm the persistence of a traditional understanding of an intermediary role of the broker and a highly integrated value chain of insurers. On the other hand, there are clear tendencies of a shift of consulting functions to the broker. Overall, unclear roles and respective responsibilities, a low degree of standardization as well as a lack of process performance measurement are the major underlying reasons of issues.
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: School of Management and Law
Organisational Unit: Institute for Risk & Insurance (IRI)
Appears in collections:Publikationen School of Management and Law

Files in This Item:
There are no files associated with this item.

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.