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dc.contributor.authorBertel, Diotima-
dc.contributor.authorTeles, Soraia-
dc.contributor.authorStrohmeier, Flora-
dc.contributor.authorVieira-Marques, Pedro-
dc.contributor.authorSchmitter, Paul-
dc.contributor.authorRuscher, Stefan H.-
dc.contributor.authorPaúl, Constança-
dc.contributor.authorKofler, Andrea Ch.-
dc.date.accessioned2019-06-19T14:14:00Z-
dc.date.available2019-06-19T14:14:00Z-
dc.date.issued2019-
dc.identifier.isbn978-3-030-15736-4de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/17345-
dc.description.abstractTechnological developments in the last 20 years have been instrumental in service provision by offering new means of interaction among stakeholders in virtual environments. However, in most service sectors, the consumer journey is growing in complexity, which calls for a multifaceted service logic. While a number of ICT companies have been expanding their portfolio from an entirely virtual to additional physical experience, a seamless merger of both physical and virtual worlds in service provision may still be some way off. This applies to advisory services for Ambient Assisted Living (AAL) solutions, a recently opened market of great importance in the contemporary ageing society. In this position paper, we expand on the concepts of engagement platforms and engagement ecosystems to argue that an integration of physical and virtual worlds is necessary for AAL advisory services. We first determine the extent to which current service platforms are acting as ‘engagement platforms’ by presenting key insights from an analysis of platforms and services promoting AAL products for older adults. The focus lays on the stakeholder involvement, the interaction and feedback features. Second, we identify the key features that a platform must have to qualify as an engagement platform. Third, the debate delves deeper on how to integrate both virtual and physical dimensions in an optimal solution for stakeholders’ engagement. Finally, we present the concept of an ‘Authorized Active Advisor’ as a solution of utmost relevance in this field due to preferences evidenced by older age groups and to insufficiencies exposed in most service platforms, such as lack of personalization and interaction features.de_CH
dc.language.isoende_CH
dc.publisherSpringerde_CH
dc.relation.ispartofseriesCommunications in Computer and Information Sciencede_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectEngagement platforms & engagement ecosystemde_CH
dc.subjectAmbient assisted living (AAL)de_CH
dc.subjectAgeing wellde_CH
dc.subjectDigital and human advisorde_CH
dc.subjectAuthorized active advisorde_CH
dc.subjectICTde_CH
dc.subject.ddc004: Informatikde_CH
dc.subject.ddc610: Medizin und Gesundheitde_CH
dc.titleThe best of both worlds : combining digital and human AAL advisory services for older adultsde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementLife Sciences und Facility Managementde_CH
zhaw.organisationalunitInstitut für Facility Management (IFM)de_CH
zhaw.publisher.placeHeidelbergde_CH
dc.identifier.doi10.1007/978-3-030-15736-4_4de_CH
zhaw.conference.details4th International Conference on Information and Communication Technologies for Ageing Well and e-Health (ICT4AWE), Funchal, Portugal, 22-23 March 2018de_CH
zhaw.funding.euNot specifiedde_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end82de_CH
zhaw.pages.start66de_CH
zhaw.parentwork.editorBamidis, Panagiotis D.-
zhaw.parentwork.editorZiefle, Martina-
zhaw.parentwork.editorMaciaszek, Leszek A.-
zhaw.publication.statuspublishedVersionde_CH
zhaw.series.number982de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.title.proceedingsInformation and Communication Technologies for Ageing Well and e-Healthde_CH
zhaw.webfeedAngewandte Gerontologiede_CH
zhaw.webfeedGesellschaftliche Integrationde_CH
zhaw.webfeedDigital Health Labde_CH
zhaw.webfeedHospitality & Service Managementde_CH
zhaw.webfeedFM in Healthcarede_CH
Appears in collections:Publikationen Life Sciences und Facility Management

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Bertel, D., Teles, S., Strohmeier, F., Vieira-Marques, P., Schmitter, P., Ruscher, S. H., Paúl, C., & Kofler, A. Ch. (2019). The best of both worlds : combining digital and human AAL advisory services for older adults [Conference paper]. In P. D. Bamidis, M. Ziefle, & L. A. Maciaszek (Eds.), Information and Communication Technologies for Ageing Well and e-Health (pp. 66–82). Springer. https://doi.org/10.1007/978-3-030-15736-4_4
Bertel, D. et al. (2019) ‘The best of both worlds : combining digital and human AAL advisory services for older adults’, in P.D. Bamidis, M. Ziefle, and L.A. Maciaszek (eds) Information and Communication Technologies for Ageing Well and e-Health. Heidelberg: Springer, pp. 66–82. Available at: https://doi.org/10.1007/978-3-030-15736-4_4.
D. Bertel et al., “The best of both worlds : combining digital and human AAL advisory services for older adults,” in Information and Communication Technologies for Ageing Well and e-Health, 2019, pp. 66–82. doi: 10.1007/978-3-030-15736-4_4.
BERTEL, Diotima, Soraia TELES, Flora STROHMEIER, Pedro VIEIRA-MARQUES, Paul SCHMITTER, Stefan H. RUSCHER, Constança PAÚL und Andrea Ch. KOFLER, 2019. The best of both worlds : combining digital and human AAL advisory services for older adults. In: Panagiotis D. BAMIDIS, Martina ZIEFLE und Leszek A. MACIASZEK (Hrsg.), Information and Communication Technologies for Ageing Well and e-Health. Conference paper. Heidelberg: Springer. 2019. S. 66–82. ISBN 978-3-030-15736-4
Bertel, Diotima, Soraia Teles, Flora Strohmeier, Pedro Vieira-Marques, Paul Schmitter, Stefan H. Ruscher, Constança Paúl, and Andrea Ch. Kofler. 2019. “The Best of Both Worlds : Combining Digital and Human AAL Advisory Services for Older Adults.” Conference paper. In Information and Communication Technologies for Ageing Well and E-Health, edited by Panagiotis D. Bamidis, Martina Ziefle, and Leszek A. Maciaszek, 66–82. Heidelberg: Springer. https://doi.org/10.1007/978-3-030-15736-4_4.
Bertel, Diotima, et al. “The Best of Both Worlds : Combining Digital and Human AAL Advisory Services for Older Adults.” Information and Communication Technologies for Ageing Well and E-Health, edited by Panagiotis D. Bamidis et al., Springer, 2019, pp. 66–82, https://doi.org/10.1007/978-3-030-15736-4_4.


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