Publication type: Conference paper
Type of review: Peer review (abstract)
Title: After sales services of Swiss manufacturing companies in China
Authors: Prandini, Markus
Lehmann, Ralph
et. al: No
DOI: 10.1109/ICIMSA.2017.7985581
Proceedings: 2017 International Conference on Industrial Engineering, Management Science and Application (ICIMSA)
Page(s): 150
Pages to: 153
Conference details: 4th iCatse International Conference on Industrial Engineering, Management Science and Applications, Seoul, Korea, 13-15 June 2017
Issue Date: 2017
Publisher / Ed. Institution: IEEE
ISBN: 978-1-5090-6336-9
Language: English
Subject (DDC): 658: General Management
Abstract: The study examines the after sales service business of Swiss manufacturing firms in China. It investigates eight cases of small and midsize firms (SMEs), describes the objectives the firms are pursuing with after sales services in China and how they are configuring their services. It evaluates to what extent the service models correspond to the conditions of the Chinese market and develops recommendations for the design of after sales services in China. The investigated firms use a problem-solving model in their after sales service business which corresponds to the existing economic conditions in China. The study extends the existing knowledge on after sales services in foreign markets and provides recommendations for SMEs on the configuration of services in China.
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: School of Management and Law
Organisational Unit: International Management Institute (IMI)
Appears in collections:Publikationen School of Management and Law

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