1. ZHAW digitalcollection
  2. School of Management and Law
  3. Publikationen
  4. Publikationen School of Management and Law
Full metadata record
DC FieldValueLanguage
dc.contributor.authorPrandini, Markus-
dc.contributor.authorLehmann, Ralph-
dc.date.accessioned2019-07-22T13:39:54Z-
dc.date.available2019-07-22T13:39:54Z-
dc.date.issued2017-
dc.identifier.isbn9781854494184de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/17623-
dc.description.abstractThe study examines the after sales service business of Swiss manufacturing firms in China. It investigates eight cases of small and midsize firms (SMEs), describes the objectives the firms are pursuing with after sales services in China and how they are configuring their services. It evaluates to what extent the service models correspond to the conditions of the Chinese market and develops recommendations for the design of after sales services in China. The investigated firms use a problem-solving model in their after sales service business which corresponds to the existing economic conditions in China. The study extends the existing knowledge on after sales services in foreign markets and provides recommendations for SMEs on the configuration of services in China.de_CH
dc.language.isoende_CH
dc.publisherAston Universityde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subject.ddc658: Allgemeines Managementde_CH
dc.titleAfter sales services of Swiss manufacturing companies in Chinade_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitInternational Management Institute (IMI)de_CH
zhaw.publisher.placeBirminghamde_CH
zhaw.conference.detailsSpring Servitization Conference «Internationalisation through Servitization», Lucerne, 15-17 May 2017de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.parentwork.editorWest, Shaun-
zhaw.parentwork.editorGebauer, Heiko-
zhaw.parentwork.editorBaines, Tim-
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewNot specifiedde_CH
zhaw.title.proceedingsProceedings of the Spring Servitization Conference : Internationalisation through Servitizationde_CH
zhaw.author.additionalNode_CH
Appears in collections:Publikationen School of Management and Law

Files in This Item:
There are no files associated with this item.
Show simple item record
Prandini, M., & Lehmann, R. (2017). After sales services of Swiss manufacturing companies in China [Conference paper]. In S. West, H. Gebauer, & T. Baines (Eds.), Proceedings of the Spring Servitization Conference : Internationalisation through Servitization. Aston University.
Prandini, M. and Lehmann, R. (2017) ‘After sales services of Swiss manufacturing companies in China’, in S. West, H. Gebauer, and T. Baines (eds) Proceedings of the Spring Servitization Conference : Internationalisation through Servitization. Birmingham: Aston University.
M. Prandini and R. Lehmann, “After sales services of Swiss manufacturing companies in China,” in Proceedings of the Spring Servitization Conference : Internationalisation through Servitization, 2017.
PRANDINI, Markus und Ralph LEHMANN, 2017. After sales services of Swiss manufacturing companies in China. In: Shaun WEST, Heiko GEBAUER und Tim BAINES (Hrsg.), Proceedings of the Spring Servitization Conference : Internationalisation through Servitization. Conference paper. Birmingham: Aston University. 2017. ISBN 9781854494184
Prandini, Markus, and Ralph Lehmann. 2017. “After Sales Services of Swiss Manufacturing Companies in China.” Conference paper. In Proceedings of the Spring Servitization Conference : Internationalisation through Servitization, edited by Shaun West, Heiko Gebauer, and Tim Baines. Birmingham: Aston University.
Prandini, Markus, and Ralph Lehmann. “After Sales Services of Swiss Manufacturing Companies in China.” Proceedings of the Spring Servitization Conference : Internationalisation through Servitization, edited by Shaun West et al., Aston University, 2017.


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.