Optimizing decision support in business process management using obligation and prohibition norms

Keller, Thomas; Savarimuthu, Bastin Tony Roy

Publication type:	Conference paper
Type of review:	Peer review (publication)
Title:	Optimizing decision support in business process management using obligation and prohibition norms
Authors:	Keller, Thomas Savarimuthu, Bastin Tony Roy
et. al:	No
Proceedings:	Proceedings of the 9th IADIS International Conference Information Systems 2016
Page(s):	63
Pages to:	70
Conference details:	9th IADIS International Conference on Information Systems, Vilamoura, Portugal, 9 - 11 April 2016
Issue Date:	2016
Publisher / Ed. Institution:	IADIS Press
Publisher / Ed. Institution:	Vilamoura
ISBN:	978-989-8533-50-0
Language:	English
Subjects:	Norm inference; Process mining; Operational decision support
Subject (DDC):	658.5: Production management
Abstract:	Social norms constrain behavior of individuals either through obligating or prohibiting certain types of behavior. Norm-based mechanisms have only recently found applications in enhancing decisions of knowledge workers in an automated business process management context. While previous work on such social BPM has focused on the use of prohibition norms based approach for norm inference, this paper extends the work by combining both prohibition and obligation norm based approaches to provide a holistic approach of norm inference. The norms inferred in the context of business process executions are then recommended to users so as to enable them to make informed decisions. The previous work on prohibition norm inference focused on identifying failure cases, which is now complemented by first inferring norms from the successful process execution cases (i.e. obligations) and then inferring prohibition norms. This approach based on considering social feedback (i.e. inferring what is obliged and prohibited from history logs of process execution) shows encouraging results under uncertain business environments. Using simulation results the paper demonstrates that using the norm based mechanism results in reduced failure rates in the decision making of a knowledge worker while still providing maximum flexibility for the user to choose from a range of actions to execute.
URI:	https://digitalcollection.zhaw.ch/handle/11475/18645
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	School of Management and Law
Organisational Unit:	Institute of Business Information Technology (IWI)
Appears in collections:	Publikationen School of Management and Law

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Keller, T., & Savarimuthu, B. T. R. (2016). Optimizing decision support in business process management using obligation and prohibition norms [Conference paper]. Proceedings of the 9th IADIS International Conference Information Systems 2016, 63–70.

Keller, T. and Savarimuthu, B.T.R. (2016) ‘Optimizing decision support in business process management using obligation and prohibition norms’, in Proceedings of the 9th IADIS International Conference Information Systems 2016. Vilamoura: IADIS Press, pp. 63–70.

T. Keller and B. T. R. Savarimuthu, “Optimizing decision support in business process management using obligation and prohibition norms,” in Proceedings of the 9th IADIS International Conference Information Systems 2016, 2016, pp. 63–70.

KELLER, Thomas und Bastin Tony Roy SAVARIMUTHU, 2016. Optimizing decision support in business process management using obligation and prohibition norms. In: Proceedings of the 9th IADIS International Conference Information Systems 2016. Conference paper. Vilamoura: IADIS Press. 2016. S. 63–70. ISBN 978-989-8533-50-0

Keller, Thomas, and Bastin Tony Roy Savarimuthu. 2016. “Optimizing Decision Support in Business Process Management Using Obligation and Prohibition Norms.” Conference paper. In Proceedings of the 9th IADIS International Conference Information Systems 2016, 63–70. Vilamoura: IADIS Press.

Keller, Thomas, and Bastin Tony Roy Savarimuthu. “Optimizing Decision Support in Business Process Management Using Obligation and Prohibition Norms.” Proceedings of the 9th IADIS International Conference Information Systems 2016, IADIS Press, 2016, pp. 63–70.