| Publication type: | Conference paper |
| Type of review: | Not specified |
| Title: | A social norms based approach for enhancing decision support in business process execution |
| Authors: | Keller, Thomas Savarimuthu, Bastin Tony Roy |
| et. al: | No |
| Proceedings: | Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016) |
| Page(s): | 137 |
| Pages to: | 144 |
| Conference details: | CATA 2016, Las Vegas, USA, 4 - 6 April 2016 |
| Issue Date: | 2016 |
| Publisher / Ed. Institution: | Curran Associates |
| Publisher / Ed. Institution: | New York |
| ISBN: | 978-1-5108-2252-8 |
| Language: | English |
| Subjects: | Norm inference; Process mining; Operational decision support |
| Subject (DDC): | 658.4: Executive Management |
| Abstract: | Decision making in complex and volatile business environments is still the realm of human decision makers since their knowledge and experience are paramount in making good decisions. The standard run-of-the-mill automation approaches for making decisions do not work well in these contexts. This paper investigates the use of a socially-inspired norm inference mechanism proposed in the area of multi-agent systems to assist human users to make decisions. Using simulation results the paper demonstrates that using the norm-based mechanism results in reduced failure rates in the decision making of a knowledge worker while still providing maximum flexibility for the user to choose from a range of actions to execute. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/18663 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | School of Management and Law |
| Appears in collections: | Publikationen School of Management and Law |
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Keller, T., & Savarimuthu, B. T. R. (2016). A social norms based approach for enhancing decision support in business process execution [Conference paper]. Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016), 137–144.
Keller, T. and Savarimuthu, B.T.R. (2016) ‘A social norms based approach for enhancing decision support in business process execution’, in Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016). New York: Curran Associates, pp. 137–144.
T. Keller and B. T. R. Savarimuthu, “A social norms based approach for enhancing decision support in business process execution,” in Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016), 2016, pp. 137–144.
KELLER, Thomas und Bastin Tony Roy SAVARIMUTHU, 2016. A social norms based approach for enhancing decision support in business process execution. In: Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016). Conference paper. New York: Curran Associates. 2016. S. 137–144. ISBN 978-1-5108-2252-8
Keller, Thomas, and Bastin Tony Roy Savarimuthu. 2016. “A Social Norms Based Approach for Enhancing Decision Support in Business Process Execution.” Conference paper. In Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016), 137–44. New York: Curran Associates.
Keller, Thomas, and Bastin Tony Roy Savarimuthu. “A Social Norms Based Approach for Enhancing Decision Support in Business Process Execution.” Proceedings of the 31st International Conference on Computers and Their Applications (CATA 2016), Curran Associates, 2016, pp. 137–44.
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