Publication type: Article in scientific journal
Type of review: Peer review (publication)
Title: Satisfaction of health professionals after implementation of a primary care hospital emergency centre in Switzerland : a prospective before–after study
Authors: Hess, Sascha
Sidler, Patrick
Chmiel, Corinne
Bögli, Karin
Senn, Oliver
Eichler, Klaus
DOI: 10.1016/j.ienj.2015.04.001
Published in: International Emergency Nursing
Volume(Issue): 23
Issue: 4
Page(s): 286
Pages to: 293
Issue Date: 2015
Publisher / Ed. Institution: Elsevier
ISSN: 1755-599X
1878-013X
Language: English
Subjects: Emergency department; Emergency medical service; Health service research; Hospital medical staff; Job satisfaction; Primary health care
Subject (DDC): 362.11: Hospitals and related institutions
Abstract: Background and aim: The increasing number of patients requiring emergency care is a challenge and leads to decreased satisfaction of health professionals at emergency departments (EDs). Thus, a Swiss hospital implemented a hospital-associated primary care centre at the ED. The study aim was to investigate changes in job satisfaction of ED staff before and after the implementation of this new service model and to measure hospital GPs’ (HGPs) satisfaction at the hospital-associated primary care centre. Method: This study was embedded in a large prospective before – after study over two years. We examined changes in job satisfaction with a questionnaire followed by selected interviews approaching all of the involved 25 ED staff members and 38 HGPs. Results: The new emergency care model increased job satisfaction of ED staff and HGPs in all measured dimensions. The overall job satisfaction of ED employees improved from 76.5 to 83.9 points (visual analogue scale 0–100; difference 7.4 points [95% CI: 1.3 to 13.5, p = 0.02]). 86% of 29 HGPs preferred to provide their out-of-hours service at the new hospital-associated primary care centre. Conclusions: The hospital-associated primary care centre is a promising option to improve job satisfaction of different health professionals in emergency care.
URI: https://digitalcollection.zhaw.ch/handle/11475/9554
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: School of Management and Law
Appears in collections:Publikationen School of Management and Law

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Hess, S., Sidler, P., Chmiel, C., Bögli, K., Senn, O., & Eichler, K. (2015). Satisfaction of health professionals after implementation of a primary care hospital emergency centre in Switzerland : a prospective before–after study. International Emergency Nursing, 23(4), 286–293. https://doi.org/10.1016/j.ienj.2015.04.001
Hess, S. et al. (2015) ‘Satisfaction of health professionals after implementation of a primary care hospital emergency centre in Switzerland : a prospective before–after study’, International Emergency Nursing, 23(4), pp. 286–293. Available at: https://doi.org/10.1016/j.ienj.2015.04.001.
S. Hess, P. Sidler, C. Chmiel, K. Bögli, O. Senn, and K. Eichler, “Satisfaction of health professionals after implementation of a primary care hospital emergency centre in Switzerland : a prospective before–after study,” International Emergency Nursing, vol. 23, no. 4, pp. 286–293, 2015, doi: 10.1016/j.ienj.2015.04.001.
HESS, Sascha, Patrick SIDLER, Corinne CHMIEL, Karin BÖGLI, Oliver SENN und Klaus EICHLER, 2015. Satisfaction of health professionals after implementation of a primary care hospital emergency centre in Switzerland : a prospective before–after study. International Emergency Nursing. 2015. Bd. 23, Nr. 4, S. 286–293. DOI 10.1016/j.ienj.2015.04.001
Hess, Sascha, Patrick Sidler, Corinne Chmiel, Karin Bögli, Oliver Senn, and Klaus Eichler. 2015. “Satisfaction of Health Professionals after Implementation of a Primary Care Hospital Emergency Centre in Switzerland : A Prospective before–after Study.” International Emergency Nursing 23 (4): 286–93. https://doi.org/10.1016/j.ienj.2015.04.001.
Hess, Sascha, et al. “Satisfaction of Health Professionals after Implementation of a Primary Care Hospital Emergency Centre in Switzerland : A Prospective before–after Study.” International Emergency Nursing, vol. 23, no. 4, 2015, pp. 286–93, https://doi.org/10.1016/j.ienj.2015.04.001.


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