Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-9941
Publication type: Conference paper
Type of review: Peer review (publication)
Title: High tech, high touch : integrating digital and human AAL advisory services for older adults
Authors: Bertel, Diotima
Teles, Soraia
Strohmeier, Flora
Vieira-Marques, Pedro
Schmitter, Paul
Ruscher, Stefan
Paul, Constanca
Kofler, Andrea Ch.
DOI: 10.21256/zhaw-9941
10.5220/0006799002410249
Proceedings: Proceedings of the 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health
Editors of the parent work: Bamidis, P.
Ziefle, M.
Maciaszek, L.
Page(s): 241
Pages to: 249
Conference details: 4th International Conference on Information and Communication Technologies for Ageing Well and e-Health (ICT4AWE), Funchal, Portugal, 22-23 March 2018
Issue Date: 2018
Publisher / Ed. Institution: SciTePress
Publisher / Ed. Institution: Setúbal
ISBN: 978-989-758-299-8
Language: English
Subjects: Engagement platform; Engagement ecosystem; Digital and human advisor; Ambient Assisted Living (AAL)
Subject (DDC): 004: Computer science
600: Technology
610: Medicine and health
Abstract: While Ambient Assisted Living (AAL) solutions have conquered some market niches of service provisions to the ageing society, those services are often still provided in isolation and in a technocentric way. In this position paper, we build on the concepts of engagement ecosystems and engagement platforms to argue that an integration of physical and virtual worlds is necessary for service provisions in the AAL field in general and in advisory services in particular. We discuss the challenge on how to integrate virtual and physical dimensions in a solution for stakeholders’ engagement. With a focus on the ‘human touch’, we conceptualize Active Advisors, embedded in the scope of the EU-funded project ActiveAdvice. We state that the concept of a human advisor is of utmost relevance in this field due to the digital divide still affecting older age groups. Active Advisors help to overcome the shortage of most service and product platforms, i.e. lack of personalization and interaction, and a t the same time offer a face-to-face (f2f) experience in the consumer-organization interactions.
Further description: While Ambient Assisted Living (AAL) solutions have conquered some market niches of service provisions to the ageing society, those services are often still provided in isolation and in a technocentric way. In this position paper, we build on the concepts of engagement ecosystems and engagement platforms to argue that an integration of physical and virtual worlds is necessary for service provisions in the AAL field in general and in advisory services in particular. We discuss the challenge on how to integrate virtual and physical dimensions in a solution for stakeholders’ engagement. With a focus on the ‘human touch’, we conceptualize Active Advisors, embedded in the scope of the EU-funded project ActiveAdvice. We state that the concept of a human advisor is of utmost relevance in this field due to the digital divide still affecting older age groups. Active Advisors help to overcome the shortage of most service and product platforms, i.e. lack of personalization and interaction, and a t the same time offer a face-to-face (f2f) experience in the consumer-organization interactions.
URI: https://digitalcollection.zhaw.ch/handle/11475/9941
Fulltext version: Published version
License (according to publishing contract): CC BY-NC-ND 4.0: Attribution - Non commercial - No derivatives 4.0 International
Departement: Life Sciences and Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Published as part of the ZHAW project: ActiveAdvice
Appears in collections:Publikationen Life Sciences und Facility Management

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