Issue Date | Title | Involved Person(s) |
2013 | Wie FM-Kunden und FM-Mitarbeiter von einer ganzheitlichen Führungskultur profitieren | Coenen, Christian; Waldburger, Doris; Pfammatter, Sandra |
2013 | Facility management value dimensions from a demand perspective | Coenen, Christian; Alexander, Keith; Kok, Herman |
2013 | Relationship value in FM : a customer perspective | Coenen, Christian; Schäfer-Cui, Ying Ying |
2013 | FM servicebarometer : monitoring customer perception of service performance | Coenen, Christian; Waldburger, Doris; von Felten, Daniel |
2013 | Der Facility Management Markt Schweiz : Grundsatzpapier des gesamtheitlichen Facility Management Marktes in der Schweiz | von Felten, Daniel; Coenen, Christian |
2013 | Der FM-Markt Schweiz | von Felten, Daniel; Coenen, Christian |
2013 | How can facilities management add value to organisations as well as to society? | Jensen, Per Anker; Sarasoja, Anna-Liisa; van der Voordt, Theo; Coenen, Christian |
2012 | Beyond financial performance : capturing relationship value in FM | Coenen, Christian; von Felten, Daniel; Waldburger, Doris |
2012 | FM Servicebarometer : measuring and controlling internal service quality | Coenen, Christian; Waldburger, Doris; von Felten, Daniel |
2012 | FM-Blueprinting : Schaffung von interdisziplinärer Transparenz für die Kern- und Unterstützungsprozesse | von Felten, Daniel; Coenen, Christian; Pfenninger, Mirjam |
2012 | The added value of FM - what we still have to learn | Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian; Sarasoja, Anna-Liisa |
2012 | In search for the added value of FM : what we know and what we need to learn | Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian; von Felten, Daniel; Lindholm, Anna‐Liisa, et al |
2012 | FM as value network : exploring relationships amongst key FM stakeholders | Alexander, Keith; Coenen, Christian; Kok, Herman |
2012 | FM-Servicebarometer : Mess- und Steuerungsinstrument interner Dienstleistungsqualität | Coenen, Christian; Waldburger, Doris |
2012 | The added value of facilities management : concepts, findings and perspectives | Jensen, Per Anker; van der Voordt, Theo; Coenen, Christian |