| Issue Date | Title | Involved Person(s) |
| 2006 | Zufriedenheitsmanagement : Konzept und Realisierung | Stauss, B.; Dornach, F.; Coenen, Christian |
| 2005 | IT-based customer integration to foster reciprocal knowledge exchange : the case of weblogs | Coenen, Christian; Müller-Seitz, G.; Kaiser, Stephan |
| 2005 | Prosoziales Dienstleisterverhalten im Kundenkontakt | Coenen, Christian |
| 2005 | Social software as a new way of customer employee interaction | Coenen, Christian; Müller-Seitz, G. |
| 2004 | Using critical internet feedback technique (CIFT) to analyze causes for encounter dissatisfaction, complaining behavior and negative word-of-mouth | Coenen, Christian |
| 2004 | Mitarbeiterbezogene Serviceorientierung im Unternehmen : Werkzeuge für die Bewältigung der Zukunft | Coenen, Christian |
| 2002 | Prosocial service behaviors and their role in influencing perceived service quality | Coenen, Christian |
| 2002 | Tagungsbericht - 11th Annual AMA frontiers in services conference | Gouthier, M.; Coenen, Christian |
| 2001 | The relevance of prosocial service behaviors of customer contact employees in an airline setting | Coenen, Christian |
| 2001 | Service-orientation and service-competence of customer-contact employees | Coenen, Christian |
| 2001 | Serviceorientierung und Servicekompetenz von Kundenkontakt-Mitarbeitern | Coenen, Christian |
| 2001 | Customer-oriented prosocial service behaviors and their role in influencing perceived service quality | Coenen, Christian |
| 2001 | Feedback im Internet - Information oder Propaganda? | Coenen, Christian |
| 2000 | Von der Wüste in die Oase - Kunde misst Serviceorientierung an vier Merkmalen | Coenen, Christian |
| 2000 | Emotionale Intelligenz - was steckt dahinter? | Coenen, Christian |
