Issue Date | Title | Involved Person(s) |
2013 | FM servicebarometer : monitoring customer perception of service performance | Coenen, Christian; Waldburger, Doris; von Felten, Daniel |
Nov-2012 | Gute Führung steigert die Kundenorientierung | Coenen, Christian; Waldburger, Doris; Pfammatter, Sandra |
2012 | FM Servicebarometer : measuring and controlling internal service quality | Coenen, Christian; Waldburger, Doris; von Felten, Daniel |
2012 | FM-Servicebarometer : Mess- und Steuerungsinstrument interner Dienstleistungsqualität | Coenen, Christian; Waldburger, Doris |