The impact of process and change management practices on hospitals´ operations performance and staff satisfaction

Angerer, Alfred; Früh, Michael

Publication type:	Conference other
Type of review:	Peer review (abstract)
Title:	The impact of process and change management practices on hospitals´ operations performance and staff satisfaction
Authors:	Angerer, Alfred Früh, Michael
Conference details:	13th EURAM Annual Conference, Istanbul, Turkey, 26-29 June 2013
Issue Date:	2013
Language:	English
Subjects:	Change management; Lean management; Operations management; Process management; Switzerland; Hospital
Subject (DDC):	362.11: Hospitals and related institutions
URI:	https://digitalcollection.zhaw.ch/handle/11475/13760
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	School of Management and Law
Organisational Unit:	Winterthur Institute of Health Economics (WIG)
Appears in collections:	Publikationen School of Management and Law

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Angerer, A., & Früh, M. (2013). The impact of process and change management practices on hospitals´ operations performance and staff satisfaction. 13th EURAM Annual Conference, Istanbul, Turkey, 26-29 June 2013.

Angerer, A. and Früh, M. (2013) ‘The impact of process and change management practices on hospitals´ operations performance and staff satisfaction’, in 13th EURAM Annual Conference, Istanbul, Turkey, 26-29 June 2013.

A. Angerer and M. Früh, “The impact of process and change management practices on hospitals´ operations performance and staff satisfaction,” in 13th EURAM Annual Conference, Istanbul, Turkey, 26-29 June 2013, 2013.

ANGERER, Alfred und Michael FRÜH, 2013. The impact of process and change management practices on hospitals´ operations performance and staff satisfaction. In: 13th EURAM Annual Conference, Istanbul, Turkey, 26-29 June 2013. Conference presentation. 2013

Angerer, Alfred, and Michael Früh. 2013. “The Impact of Process and Change Management Practices on Hospitals´ Operations Performance and Staff Satisfaction.” Conference presentation. In 13th EURAM Annual Conference, Istanbul, Turkey, 26-29 June 2013.

Angerer, Alfred, and Michael Früh. “The Impact of Process and Change Management Practices on Hospitals´ Operations Performance and Staff Satisfaction.” 13th EURAM Annual Conference, Istanbul, Turkey, 26-29 June 2013, 2013.