Logistics processes of European grocery retailers : research report

Småros, Johanna; Angerer, Alfred; Fernie, John; Toktay, L. Beril; Zotteri, Giulio

Publication type:	Working paper – expertise – study
Title:	Logistics processes of European grocery retailers : research report
Authors:	Småros, Johanna Angerer, Alfred Fernie, John Toktay, L. Beril Zotteri, Giulio
Extent:	33
Issue Date:	2004
Series:	Working Paper Series
Publisher / Ed. Institution:	INSEAD
Language:	English
Subject (DDC):	658.5: Production management
Abstract:	The inspiration for doing this study came from an observation made by several researchers independently. The researchers had noticed significant differences between practices that they had encountered in companies and some common assumptions concerning grocery retailers’ logistics processes. Since there currently is little factual information available on this subject, the study “Logistics processes of European grocery retailers” was launched. Data for the study was collected through in-depth interviews with twelve leading European grocery retailers. The interview questionnaire was designed to solicit and capture information regarding the companies' supply chains, key performance indicators, logistics processes, and challenges. The interviewees were mainly directors or managers in charge of logistics and supply chain management, development, category management, or information technology. The retailers represented six geographical areas: the Nordic countries, the UK, Northern Continental Europe, Western Continental Europe, Central Continental Europe, and Southern Continental Europe. The study resulted in interesting findings within three main areas: supply chain organization and performance, logistics processes, and information sharing and collaboration. In addition, a number of interesting practices were identified in areas ranging from assortment planning to distribution, supplier collaboration, and performance measurement. These are presented in thirteen case inserts in the report.
URI:	https://sites.insead.edu/facultyresearch/research/doc.cfm?did=1413 https://digitalcollection.zhaw.ch/handle/11475/14276
License (according to publishing contract):	Licence according to publishing contract
Departement:	School of Management and Law
Organisational Unit:	Institute for Organizational Viability (IOV)
Appears in collections:	Publikationen School of Management and Law

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Småros, J., Angerer, A., Fernie, J., Toktay, L. B., & Zotteri, G. (2004). Logistics processes of European grocery retailers : research report. INSEAD. https://sites.insead.edu/facultyresearch/research/doc.cfm?did=1413

Småros, J. et al. (2004) Logistics processes of European grocery retailers : research report. INSEAD. Available at: https://sites.insead.edu/facultyresearch/research/doc.cfm?did=1413.

J. Småros, A. Angerer, J. Fernie, L. B. Toktay, and G. Zotteri, “Logistics processes of European grocery retailers : research report,” INSEAD, 2004. [Online]. Available: https://sites.insead.edu/facultyresearch/research/doc.cfm?did=1413

SMÅROS, Johanna, Alfred ANGERER, John FERNIE, L. Beril TOKTAY und Giulio ZOTTERI, 2004. Logistics processes of European grocery retailers : research report [online]. INSEAD. Verfügbar unter: https://sites.insead.edu/facultyresearch/research/doc.cfm?did=1413

Småros, Johanna, Alfred Angerer, John Fernie, L. Beril Toktay, and Giulio Zotteri. 2004. “Logistics Processes of European Grocery Retailers : Research Report.” INSEAD. https://sites.insead.edu/facultyresearch/research/doc.cfm?did=1413.

Småros, Johanna, et al. Logistics Processes of European Grocery Retailers : Research Report. INSEAD, 2004, https://sites.insead.edu/facultyresearch/research/doc.cfm?did=1413.