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  2. School of Management and Law
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dc.contributor.authorZumstein, Darius-
dc.contributor.authorHundertmark, Sophie-
dc.date.accessioned2019-02-25T15:07:10Z-
dc.date.available2019-02-25T15:07:10Z-
dc.date.issued2017-
dc.identifier.isbn978-989-8533-69-2de_CH
dc.identifier.urihttp://www.iadisportal.org/digital-library/communicating-and-transacting-with-chatbots-insights-from-public-transportde_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/15640-
dc.description.abstractChatbots as a new information, communication and transaction channel enable businesses to reach their target audience through messenger apps like Facebook, WhatsApp or WeChat. Compared to traditional chats, bots are not handled by human persons, but software is leading through conversations. Latest chatbots developments in customer services and sales are remarkable. However, in the field of public transport, little research has been published on chatbots so far. With chatbots, train customers find out timetables, buy tickets and have a personal, digital travel advisor providing real-time and context-relevant information about trips. Chatbots collect and provide different data about users and their journey in public transportation systems. They include travel, product, service and content preferences, usage patterns, demographic and location-based data. Chatbots have different advantages and high potential for both companies and mobile users. They enable new user touch points, reduce service, sales and support costs, one-to-one marketing, new data collections and deep learning. Using chatbots, smartphone users can reach a company anytime and anywhere. The questioned users of a chatbot prototype are remarkably open to new mobile services and they quickly adapt to this innovative technology.de_CH
dc.language.isoende_CH
dc.publisherIADISde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectChatbotde_CH
dc.subjectConversational commercede_CH
dc.subjectMessenger servicede_CH
dc.subjectDigital communicationde_CH
dc.subject.ddc006: Spezielle Computerverfahrende_CH
dc.subject.ddc380: Verkehrde_CH
dc.titleCommunicating and transacting with chatbots : insights from public transportde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitInstitut für Marketing Management (IMM)de_CH
zhaw.conference.details16th International Conference Applied Computing WWW/Internet 2017, Algarve, Portugal, 18-20 October 2017de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawNode_CH
zhaw.pages.end62de_CH
zhaw.pages.start55de_CH
zhaw.parentwork.editorIsaías, Pedro-
zhaw.parentwork.editorWeghorn, Hans-
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewPeer review (Abstract)de_CH
zhaw.title.proceedingsProceedings of the International Conference WWW/Internet 2017de_CH
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Zumstein, D., & Hundertmark, S. (2017). Communicating and transacting with chatbots : insights from public transport [Conference paper]. In P. Isaías & H. Weghorn (Eds.), Proceedings of the International Conference WWW/Internet 2017 (pp. 55–62). IADIS. http://www.iadisportal.org/digital-library/communicating-and-transacting-with-chatbots-insights-from-public-transport
Zumstein, D. and Hundertmark, S. (2017) ‘Communicating and transacting with chatbots : insights from public transport’, in P. Isaías and H. Weghorn (eds) Proceedings of the International Conference WWW/Internet 2017. IADIS, pp. 55–62. Available at: http://www.iadisportal.org/digital-library/communicating-and-transacting-with-chatbots-insights-from-public-transport.
D. Zumstein and S. Hundertmark, “Communicating and transacting with chatbots : insights from public transport,” in Proceedings of the International Conference WWW/Internet 2017, 2017, pp. 55–62. [Online]. Available: http://www.iadisportal.org/digital-library/communicating-and-transacting-with-chatbots-insights-from-public-transport
ZUMSTEIN, Darius und Sophie HUNDERTMARK, 2017. Communicating and transacting with chatbots : insights from public transport. In: Pedro ISAÍAS und Hans WEGHORN (Hrsg.), Proceedings of the International Conference WWW/Internet 2017 [online]. Conference paper. IADIS. 2017. S. 55–62. ISBN 978-989-8533-69-2. Verfügbar unter: http://www.iadisportal.org/digital-library/communicating-and-transacting-with-chatbots-insights-from-public-transport
Zumstein, Darius, and Sophie Hundertmark. 2017. “Communicating and Transacting with Chatbots : Insights from Public Transport.” Conference paper. In Proceedings of the International Conference WWW/Internet 2017, edited by Pedro Isaías and Hans Weghorn, 55–62. IADIS. http://www.iadisportal.org/digital-library/communicating-and-transacting-with-chatbots-insights-from-public-transport.
Zumstein, Darius, and Sophie Hundertmark. “Communicating and Transacting with Chatbots : Insights from Public Transport.” Proceedings of the International Conference WWW/Internet 2017, edited by Pedro Isaías and Hans Weghorn, IADIS, 2017, pp. 55–62, http://www.iadisportal.org/digital-library/communicating-and-transacting-with-chatbots-insights-from-public-transport.


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