The way to higher response rates : factors that impact on the response rates of course evaluations at the University of St. Gallen

van der Wallen, Peggy

doi:10.21256/zhaw-5039

Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-5039

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DC Field	Value	Language
dc.contributor.advisor	Lindstrom, Peter	-
dc.contributor.advisor	Garcia, Tamara	-
dc.contributor.author	van der Wallen, Peggy	-
dc.date.accessioned	2019-03-14T13:49:33Z	-
dc.date.available	2019-03-14T13:49:33Z	-
dc.date.issued	2018	-
dc.identifier.uri	https://digitalcollection.zhaw.ch/handle/11475/16095	-
dc.description.abstract	This study aims at identifying the factors that impact on the response rates of course evaluations at the University of St.Gallen. Based on literature research, the theoretical part of this thesis lists a number of factors, which are allocated to three different areas: process-related factors, environmental-related factors, and motivational-related factors. The thinking behind this is twofold: to establish whether there is an emphasis on one specific area and to understand how the three areas relate to each other. By applying a qualitative method, the author could identify a number of factors in each of the three main areas for the University of St.Gallen. The data for the qualitative analysis was obtained from – in total – four focus groups on assessment, bachelor's, master's, and doctoral study levels, as well as three expert interviews with teachers from different teaching areas. The main results for the process-related area are the factor timing of the evaluation, thus when the evaluation takes place, and online evaluations. In the environmental-related area, the HSG culture, teaching culture, as well as the focus of the evaluations have the highest impact on the response rates. The main factors in the motivational-related area are buy-in regarding the importance of the evaluations and the feedback loop. This study found that there is a correlation between the three areas, as well as factors. This study has two research objectives. The first objective is to find out which factors impact on the response rates of course evaluations. The second objective is to understand how these factors relate to each other and how they can be used for improvement. This study proposes the adaption of methods for collecting and disseminating student feedback and the implementation of student evaluation measures that reflect the varied teaching approaches, as well as the diverse learning environments, as possible solutions in answer to the question posed in the research objective. Furthermore, it proposes a refinement of the procedures for administering and communicating the student evaluation practice and, lastly, it proposes to define and clearly articulate a statement of purpose for conducting student evaluations.	de_CH
dc.format.extent	55	de_CH
dc.language.iso	en	de_CH
dc.publisher	ZHAW Zürcher Hochschule für Angewandte Wissenschaften	de_CH
dc.rights	Not specified	de_CH
dc.subject	Psychologie	de_CH
dc.subject	Qualität	de_CH
dc.subject	Evaluation	de_CH
dc.subject.ddc	371: Schulen und schulische Tätigkeiten	de_CH
dc.title	The way to higher response rates : factors that impact on the response rates of course evaluations at the University of St. Gallen	de_CH
dc.type	Thesis: Master	de_CH
dcterms.type	Text	de_CH
zhaw.departement	Angewandte Psychologie	de_CH
zhaw.organisationalunit	Institut für Angewandte Psychologie (IAP)	de_CH
zhaw.publisher.place	Winterthur	de_CH
dc.identifier.doi	10.21256/zhaw-5039	-
zhaw.originated.zhaw	Yes	de_CH
Appears in collections:	IAP-Anerkennungspreis

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van der Wallen, P. (2018). The way to higher response rates : factors that impact on the response rates of course evaluations at the University of St. Gallen [Master’s thesis, ZHAW Zürcher Hochschule für Angewandte Wissenschaften]. https://doi.org/10.21256/zhaw-5039

van der Wallen, P. (2018) The way to higher response rates : factors that impact on the response rates of course evaluations at the University of St. Gallen. Master’s thesis. ZHAW Zürcher Hochschule für Angewandte Wissenschaften. Available at: https://doi.org/10.21256/zhaw-5039.

P. van der Wallen, “The way to higher response rates : factors that impact on the response rates of course evaluations at the University of St. Gallen,” Master’s thesis, ZHAW Zürcher Hochschule für Angewandte Wissenschaften, Winterthur, 2018. doi: 10.21256/zhaw-5039.

VAN DER WALLEN, Peggy, 2018. The way to higher response rates : factors that impact on the response rates of course evaluations at the University of St. Gallen. Master’s thesis. Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften

van der Wallen, Peggy. 2018. “The Way to Higher Response Rates : Factors That Impact on the Response Rates of Course Evaluations at the University of St. Gallen.” Master’s thesis, Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. https://doi.org/10.21256/zhaw-5039.

van der Wallen, Peggy. The Way to Higher Response Rates : Factors That Impact on the Response Rates of Course Evaluations at the University of St. Gallen. ZHAW Zürcher Hochschule für Angewandte Wissenschaften, 2018, https://doi.org/10.21256/zhaw-5039.