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dc.contributor.authorOschmann, Georg-
dc.contributor.authorScherrer, Maike-
dc.contributor.authorSchittny, Bastian-
dc.date.accessioned2019-04-15T09:01:13Z-
dc.date.available2019-04-15T09:01:13Z-
dc.date.issued2009-
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/16583-
dc.description.abstractToday’s turbulent economic environment confronts the European tooling industry with new challenges: strategic differentiation via cost-leadership has not worked out for European toolmakers over the last years. Other industries have shown a promising approach for creating competitive advantages over competitors and higher profitability by enhancing the existing range of products with customer-specific services. An intelligent bundling of individual services with the core product leads to so-called hybrid products or product-service-systems. These systems not only ensure the proper functioning of the product but also increase efficiency and effectiveness of the customer's processes. Even though, the concept of product-service-systems is well known, few concepts exist, which build a holistic focus on products and services from a developers point of view. In order to apply the idea of moving into the service business to the tooling industry we set up a study on product-service systems in the tooling industry. As other European manufacturers as well, players in the tooling industry face an increasing market pressure from international competitors. One solution to remain competitive is to focus on delivering knowledge intensive products and services This research paper's goal is to develop an empirically based portfolio for future product-service systems and is embedded in a larger European study. The overall study is funded by the seventh framework program of the EU and has the goal to integrate the customer and developer perspectives in developing product-service-systems. This paper concentrates on the customer perspective of developing product-service systems. The first step of our study was to develop a questionnaire together with toolmakers covering topics like general customer needs, existing and desired services, the production process itself as well as the distribution of cost in the maintenance process. Conducting the survey using mailings and an internet based platform, we sent out 1000 questionnaires and requests for participation and achieved thereby a response rate of 11% with a total number of 110 questionnaires from all over Europe Based on a cluster analysis, we were able to identify a strong need for online monitoring services.de_CH
dc.language.isoende_CH
dc.publisherEuropean Operations Management Associationde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectService portfoliode_CH
dc.subjectProduct service systemde_CH
dc.subjectTooling industryde_CH
dc.subjectOnline monitoringde_CH
dc.subject.ddc658: Allgemeines Managementde_CH
dc.titleIntelligent products-service systems : online monitoring services in the European tooling Industryde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.conference.details16th International Annual EurOMA Conference, Goteborg, Sweden, 14-17 June 2009de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawNode_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewEditorial reviewde_CH
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Oschmann, G., Scherrer, M., & Schittny, B. (2009). Intelligent products-service systems : online monitoring services in the European tooling Industry. 16th International Annual EurOMA Conference, Goteborg, Sweden, 14-17 June 2009.
Oschmann, G., Scherrer, M. and Schittny, B. (2009) ‘Intelligent products-service systems : online monitoring services in the European tooling Industry’, in 16th International Annual EurOMA Conference, Goteborg, Sweden, 14-17 June 2009. European Operations Management Association.
G. Oschmann, M. Scherrer, and B. Schittny, “Intelligent products-service systems : online monitoring services in the European tooling Industry,” in 16th International Annual EurOMA Conference, Goteborg, Sweden, 14-17 June 2009, 2009.
OSCHMANN, Georg, Maike SCHERRER und Bastian SCHITTNY, 2009. Intelligent products-service systems : online monitoring services in the European tooling Industry. In: 16th International Annual EurOMA Conference, Goteborg, Sweden, 14-17 June 2009. Conference paper. European Operations Management Association. 2009
Oschmann, Georg, Maike Scherrer, and Bastian Schittny. 2009. “Intelligent Products-Service Systems : Online Monitoring Services in the European Tooling Industry.” Conference paper. In 16th International Annual EurOMA Conference, Goteborg, Sweden, 14-17 June 2009. European Operations Management Association.
Oschmann, Georg, et al. “Intelligent Products-Service Systems : Online Monitoring Services in the European Tooling Industry.” 16th International Annual EurOMA Conference, Goteborg, Sweden, 14-17 June 2009, European Operations Management Association, 2009.


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