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  4. Publikationen School of Management and Law
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dc.contributor.authorHüttermann, Marcel-
dc.contributor.authorUhrich, Sebastian-
dc.contributor.authorKönigstorfer, Jörg-
dc.date.accessioned2019-06-13T15:09:35Z-
dc.date.available2019-06-13T15:09:35Z-
dc.date.issued2019-
dc.identifier.issn2470-4067de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/17259-
dc.description.abstractFan engagement is a central construct for the customer relationship management of professional sports teams. The goal of this study is to develop a framework that categorizes positive and negative components and outcomes of fan engagement in team sports settings. Based on qualitative interviews with 13 team managers and 12 fans of European professional sports teams, we show that fan engagement components can be positive (fan resource integration, fan learning, and fan knowledge sharing) or negative (fan norm violation and fan resistance to the team). These components can have the following benefits: fan resource development and fan value co-creation. Or they can have the following detriments: fan value destruction and fan identity conflict development. Our comprehensive framework synthesizes the manifestations and consequences of fan engagement and thus contributes to our understanding of how fan engagement affects sports teams.de_CH
dc.language.isoende_CH
dc.publisherTaylor & Francisde_CH
dc.relation.ispartofJournal of Global Sport Managementde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectBenefitde_CH
dc.subjectProfessional sport teamde_CH
dc.subjectValue creationde_CH
dc.subjectValue destructionde_CH
dc.subject.ddc306: Kulturde_CH
dc.titleComponents and outcomes of fan engagement in team sports : the perspective of managers and fansde_CH
dc.typeBeitrag in wissenschaftlicher Zeitschriftde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
dc.identifier.doi10.1080/24704067.2019.1576143de_CH
zhaw.funding.euNode_CH
zhaw.issue4de_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end478de_CH
zhaw.pages.start447de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.volume7de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.webfeedW: Spitzenpublikationde_CH
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Hüttermann, M., Uhrich, S., & Königstorfer, J. (2019). Components and outcomes of fan engagement in team sports : the perspective of managers and fans. Journal of Global Sport Management, 7(4), 447–478. https://doi.org/10.1080/24704067.2019.1576143
Hüttermann, M., Uhrich, S. and Königstorfer, J. (2019) ‘Components and outcomes of fan engagement in team sports : the perspective of managers and fans’, Journal of Global Sport Management, 7(4), pp. 447–478. Available at: https://doi.org/10.1080/24704067.2019.1576143.
M. Hüttermann, S. Uhrich, and J. Königstorfer, “Components and outcomes of fan engagement in team sports : the perspective of managers and fans,” Journal of Global Sport Management, vol. 7, no. 4, pp. 447–478, 2019, doi: 10.1080/24704067.2019.1576143.
HÜTTERMANN, Marcel, Sebastian UHRICH und Jörg KÖNIGSTORFER, 2019. Components and outcomes of fan engagement in team sports : the perspective of managers and fans. Journal of Global Sport Management. 2019. Bd. 7, Nr. 4, S. 447–478. DOI 10.1080/24704067.2019.1576143
Hüttermann, Marcel, Sebastian Uhrich, and Jörg Königstorfer. 2019. “Components and Outcomes of Fan Engagement in Team Sports : The Perspective of Managers and Fans.” Journal of Global Sport Management 7 (4): 447–78. https://doi.org/10.1080/24704067.2019.1576143.
Hüttermann, Marcel, et al. “Components and Outcomes of Fan Engagement in Team Sports : The Perspective of Managers and Fans.” Journal of Global Sport Management, vol. 7, no. 4, 2019, pp. 447–78, https://doi.org/10.1080/24704067.2019.1576143.


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