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https://doi.org/10.21256/zhaw-1495| Publication type: | Conference paper |
| Type of review: | Peer review (publication) |
| Title: | Taking off : conceptual model for FM in airports |
| Authors: | Gerber, Nicole Tschümperlin, Carina Hofer, Susanne |
| DOI: | 10.21256/zhaw-1495 |
| Proceedings: | Research Papers for Eurofm’s 16th Research Symposium |
| Page(s): | 54 |
| Pages to: | 64 |
| Conference details: | EuroFM’s 16th Research Symposium, Madrid, Spain, 25-28 April 2017 |
| Issue Date: | 2017 |
| Publisher / Ed. Institution: | Polyteknisk Forlag |
| Publisher / Ed. Institution: | Lyngby |
| ISBN: | 9788750211129 |
| Language: | English |
| Subjects: | Healthcare; Facility Management in airports; Complex industries; Modelling |
| Subject (DDC): | 658.2: Facility Management |
| Abstract: | After different models had been developed for the FM in Healthcare context, the goal was to find out how the developed service allocation model could be used as a basis for structuring service provision of FM in a standardized way to be able to carry out expedient benchmarking for FM across industries with complex and high demanding conditions in the future. By doing so, it is expected that ponderous industries like healthcare can learn from more dynamic environments. To start with, the complex and dynamic environment of airports, causing specific needs for the provision of FM in partially extreme conditions, was chosen as the research subject. Similarities between specific characteristics of and differences between the two industries were investigated and transferred into the principle of the existing model. The adaptation and development of the model was conducted with the Design Science Research approach [DSR]. To develop the model as an artefact, the generally accepted modelling principles were followed. The service allocation model for support services in airports presented provides not only a basis for benchmarking between hospitals, airports and other industries with high demanding conditions, but also findings about developing conceptual approaches for further initiatives to benchmark FM across different industries in the future. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/1726 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 2017_Gerber_Taking off_16thEuroFM.pdf | 1.6 MB | Adobe PDF |  View/Open |
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Gerber, N., Tschümperlin, C., & Hofer, S. (2017). Taking off : conceptual model for FM in airports [Conference paper]. Research Papers for Eurofm’s 16th Research Symposium, 54–64. https://doi.org/10.21256/zhaw-1495
Gerber, N., Tschümperlin, C. and Hofer, S. (2017) ‘Taking off : conceptual model for FM in airports’, in Research Papers for Eurofm’s 16th Research Symposium. Lyngby: Polyteknisk Forlag, pp. 54–64. Available at: https://doi.org/10.21256/zhaw-1495.
N. Gerber, C. Tschümperlin, and S. Hofer, “Taking off : conceptual model for FM in airports,” in Research Papers for Eurofm’s 16th Research Symposium, 2017, pp. 54–64. doi: 10.21256/zhaw-1495.
GERBER, Nicole, Carina TSCHÜMPERLIN und Susanne HOFER, 2017. Taking off : conceptual model for FM in airports. In: Research Papers for Eurofm’s 16th Research Symposium. Conference paper. Lyngby: Polyteknisk Forlag. 2017. S. 54–64. ISBN 9788750211129
Gerber, Nicole, Carina Tschümperlin, and Susanne Hofer. 2017. “Taking off : Conceptual Model for FM in Airports.” Conference paper. In Research Papers for Eurofm’s 16th Research Symposium, 54–64. Lyngby: Polyteknisk Forlag. https://doi.org/10.21256/zhaw-1495.
Gerber, Nicole, et al. “Taking off : Conceptual Model for FM in Airports.” Research Papers for Eurofm’s 16th Research Symposium, Polyteknisk Forlag, 2017, pp. 54–64, https://doi.org/10.21256/zhaw-1495.
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