Applying the concept of consumer confusion to healthcare : development and validation of a patient confusion model

Liberatore, Florian; Tscheulin, Dieter; Lindenmeier, Jörg; Seemann, Ann-Karthrin

doi:10.1177/0951484814546959

Publication type:	Article in scientific journal
Type of review:	Peer review (publication)
Title:	Applying the concept of consumer confusion to healthcare : development and validation of a patient confusion model
Authors:	Liberatore, Florian Tscheulin, Dieter Lindenmeier, Jörg Seemann, Ann-Karthrin
et. al:	No
DOI:	10.1177/0951484814546959
Published in:	Health Services Management Research
Volume(Issue):	27
Issue:	1-2
Page(s):	10
Pages to:	21
Issue Date:	1-Aug-2014
Publisher / Ed. Institution:	Sage
ISSN:	0951-4848 1758-1044
Language:	English
Subject (DDC):	362: Health and social services
Abstract:	As patient autonomy and consumer sovereignty increase, information provision is considered essential to decrease information asymmetries between healthcare service providers and patients. However, greater availability of third party information sources can have negative side effects. Patients can be confused by the nature, as well as the amount, of quality information when making choices among competing health care providers. Therefore, the present study explores how information may cause patient confusion and affect the behavioral intention to choose a health care provider. Based on a quota sample of German citizens (n = 198), the present study validates a model of patient confusion in the context of hospital choice. The study results reveal that perceived information overload, perceived similarity, and perceived ambiguity of health information impact the affective and cognitive components of patient confusion. Confused patients have a stronger inclination to hastily narrow down their set of possible decision alternatives. Finally, an empirical analysis reveals that the affective and cognitive components of patient confusion mediate perceived information overload, perceived similarity, and perceived ambiguity of information.
URI:	https://digitalcollection.zhaw.ch/handle/11475/17801
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	School of Management and Law
Organisational Unit:	Winterthur Institute of Health Economics (WIG)
Appears in collections:	Publikationen School of Management and Law

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Liberatore, F., Tscheulin, D., Lindenmeier, J., & Seemann, A.-K. (2014). Applying the concept of consumer confusion to healthcare : development and validation of a patient confusion model. Health Services Management Research, 27(1-2), 10–21. https://doi.org/10.1177/0951484814546959

Liberatore, F. et al. (2014) ‘Applying the concept of consumer confusion to healthcare : development and validation of a patient confusion model’, Health Services Management Research, 27(1-2), pp. 10–21. Available at: https://doi.org/10.1177/0951484814546959.

F. Liberatore, D. Tscheulin, J. Lindenmeier, and A.-K. Seemann, “Applying the concept of consumer confusion to healthcare : development and validation of a patient confusion model,” Health Services Management Research, vol. 27, no. 1-2, pp. 10–21, Aug. 2014, doi: 10.1177/0951484814546959.

LIBERATORE, Florian, Dieter TSCHEULIN, Jörg LINDENMEIER und Ann-Karthrin SEEMANN, 2014. Applying the concept of consumer confusion to healthcare : development and validation of a patient confusion model. Health Services Management Research. 1 August 2014. Bd. 27, Nr. 1-2, S. 10–21. DOI 10.1177/0951484814546959

Liberatore, Florian, Dieter Tscheulin, Jörg Lindenmeier, and Ann-Karthrin Seemann. 2014. “Applying the Concept of Consumer Confusion to Healthcare : Development and Validation of a Patient Confusion Model.” Health Services Management Research 27 (1-2): 10–21. https://doi.org/10.1177/0951484814546959.

Liberatore, Florian, et al. “Applying the Concept of Consumer Confusion to Healthcare : Development and Validation of a Patient Confusion Model.” Health Services Management Research, vol. 27, no. 1-2, Aug. 2014, pp. 10–21, https://doi.org/10.1177/0951484814546959.