1. ZHAW digitalcollection
  2. School of Management and Law
  3. Publikationen
  4. Publikationen School of Management and Law
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dc.contributor.authorMonard, Frédéric-
dc.contributor.authorUebersax, Hans-Peter-
dc.contributor.authorSkerswetat, Jörn-
dc.contributor.authorMüller, Melanie-
dc.contributor.authorHannich, Frank-
dc.contributor.authorFurchheim, Pia-
dc.contributor.authorCollenberg, Anja-
dc.contributor.authorLenggenhager, Vera Nina-
dc.date.accessioned2021-01-28T10:42:25Z-
dc.date.available2021-01-28T10:42:25Z-
dc.date.issued2020-05-
dc.identifier.urihttps://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalterde_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/21450-
dc.format.extent62de_CH
dc.language.isodede_CH
dc.publisherPIDASde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subject.ddc658.8: Marketingmanagementde_CH
dc.titlePIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalterde_CH
dc.typeWorking Paper – Gutachten – Studiede_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitInstitut für Marketing Management (IMM)de_CH
zhaw.publisher.placeDübendorfde_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.author.additionalNode_CH
zhaw.display.portraitYesde_CH
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Monard, F., Uebersax, H.-P., Skerswetat, J., Müller, M., Hannich, F., Furchheim, P., Collenberg, A., & Lenggenhager, V. N. (2020). PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter. PIDAS. https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter
Monard, F. et al. (2020) PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter. Dübendorf: PIDAS. Available at: https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter.
F. Monard et al., “PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter,” PIDAS, Dübendorf, May 2020. [Online]. Available: https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter
MONARD, Frédéric, Hans-Peter UEBERSAX, Jörn SKERSWETAT, Melanie MÜLLER, Frank HANNICH, Pia FURCHHEIM, Anja COLLENBERG und Vera Nina LENGGENHAGER, 2020. PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter [online]. Dübendorf: PIDAS. Verfügbar unter: https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter
Monard, Frédéric, Hans-Peter Uebersax, Jörn Skerswetat, Melanie Müller, Frank Hannich, Pia Furchheim, Anja Collenberg, and Vera Nina Lenggenhager. 2020. “PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter.” Dübendorf: PIDAS. https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter.
Monard, Frédéric, et al. PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter. PIDAS, May 2020, https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter.


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