Is the Robodoc in? : a qualitative study on the state of AI implementation in Swiss hospitals

Stahl, Johanna; Angerer, Alfred; Hollenstein, Eva

Publication type:	Conference paper
Type of review:	Peer review (abstract)
Title:	Is the Robodoc in? : a qualitative study on the state of AI implementation in Swiss hospitals
Authors:	Stahl, Johanna Angerer, Alfred Hollenstein, Eva
et. al:	No
Conference details:	21st EURAM Annual Conference, Montréal, Canada (online), 16-18 June 2021
Issue Date:	2021
Language:	English
Subjects:	Digital health; Artificial intelligence; Hospital management
Subject (DDC):	006: Special computer methods 362.11: Hospitals and related institutions
Abstract:	Background: The number of publications dealing with the utilization of artificial intelligence (AI) in healthcare is exploding. Hopes are high that this will be a contribution towards increasing quality and efficiency. Yet little is known about current implementation levels in Swiss hospitals and practitioners’ needs. Research question: This paper aims to understand the current state of the leading Swiss hospitals on their AI implementation journey. Furthermore, we want to shed light on practitioners’ utilization of and expectations regarding AI. Method: We conducted eight interviews with hospital AI experts. The interviews were conducted using semi-structured guides and focused on (a) the current AI implementation maturity level, (b) the current and future potential of AI, and (c) enablers and hurdles along the transformation path. Findings: (a) The Swiss hospitals that took part in our study are still in a very early stage of AI implementation, despite having a reputation of being among the leading Swiss healthcare organizations. (b) The interviewees saw very high potential for AI to increase outcome quality, a rather high potential for reducing the administrative burden, yet only a moderate potential for reducing costs in the next 10 years. (c) The experts confirmed the typical 2 hurdles to implementation like lack of funding, technological issues and a lack of clearly distributed roles in their organizations to drive the implementation forward. Discussion and research propositions: Three main research propositions were identified. (I) As the urgency to implement AI is currently still very low, technology providers need to better understand the actual needs of practitioners. (II) As practitioners are only moderately positive about the contribution of AI to reducing costs, we need solid economic evaluations of AI-implementations to quantify their effective impact. (III) Research on the ideal organizational setup for AI implementations is still scant, and this should be explored in more detail in the future.
URI:	https://digitalcollection.zhaw.ch/handle/11475/23583
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	School of Management and Law
Organisational Unit:	Winterthur Institute of Health Economics (WIG)
Appears in collections:	Publikationen School of Management and Law

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Stahl, J., Angerer, A., & Hollenstein, E. (2021). Is the Robodoc in? : a qualitative study on the state of AI implementation in Swiss hospitals. 21st EURAM Annual Conference, Montréal, Canada (Online), 16-18 June 2021.

Stahl, J., Angerer, A. and Hollenstein, E. (2021) ‘Is the Robodoc in? : a qualitative study on the state of AI implementation in Swiss hospitals’, in 21st EURAM Annual Conference, Montréal, Canada (online), 16-18 June 2021.

J. Stahl, A. Angerer, and E. Hollenstein, “Is the Robodoc in? : a qualitative study on the state of AI implementation in Swiss hospitals,” in 21st EURAM Annual Conference, Montréal, Canada (online), 16-18 June 2021, 2021.

STAHL, Johanna, Alfred ANGERER und Eva HOLLENSTEIN, 2021. Is the Robodoc in? : a qualitative study on the state of AI implementation in Swiss hospitals. In: 21st EURAM Annual Conference, Montréal, Canada (online), 16-18 June 2021. Conference paper. 2021

Stahl, Johanna, Alfred Angerer, and Eva Hollenstein. 2021. “Is the Robodoc in? : A Qualitative Study on the State of AI Implementation in Swiss Hospitals.” Conference paper. In 21st EURAM Annual Conference, Montréal, Canada (Online), 16-18 June 2021.

Stahl, Johanna, et al. “Is the Robodoc in? : A Qualitative Study on the State of AI Implementation in Swiss Hospitals.” 21st EURAM Annual Conference, Montréal, Canada (Online), 16-18 June 2021, 2021.