| Publication type: | Conference paper |
| Type of review: | Peer review (publication) |
| Title: | Voice assistants in healthcare : the patient’s perception |
| Authors: | Krey, Mike Garcia, Rubén Ramirez |
| et. al: | No |
| DOI: | 10.1109/ICIM56520.2022.00029 |
| Page(s): | 120 |
| Pages to: | 130 |
| Conference details: | 8th International Conference on Information Management (ICIM), London, 25-27 March 2022 |
| Issue Date: | 2022 |
| Publisher / Ed. Institution: | IEEE |
| ISBN: | 978-1-6654-5174-1 |
| Language: | English |
| Subjects: | Healthcare; Voice assistant; Data protection; Survey |
| Subject (DDC): | 006: Special computer methods 362.11: Hospitals and related institutions |
| Abstract: | The significant rise of voice assistants in the last years is revolutionizing our daily lives. The “voice input” enables users to operate and control the device in many new ways. For this reason, a study was conducted in Swiss hospitals to explore the potential utilization of a voice assistant in the healthcare sector. This study examines the usage of voice assistants at hospitals and summarizes the findings of the theory. Furthermore, it also analyses risks and challenges. With this condensed information, a survey was carried out. The perception of patients regarding voice assistants has been taken into consideration as well as their concerns towards privacy, data protection, and device security were clarified. Legal requirements using such devices and the acceptance by the patients were also examined. Lastly, recommendations of possible utilization areas of the voice assistants are stated. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/25169 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | School of Management and Law |
| Organisational Unit: | Institute of Business Information Technology (IWI) |
| Appears in collections: | Publikationen School of Management and Law |
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Krey, M., & Garcia, R. R. (2022). Voice assistants in healthcare : the patient’s perception [Conference paper]. 8th International Conference on Information Management (ICIM), London, 25-27 March 2022, 120–130. https://doi.org/10.1109/ICIM56520.2022.00029
Krey, M. and Garcia, R.R. (2022) ‘Voice assistants in healthcare : the patient’s perception’, in 8th International Conference on Information Management (ICIM), London, 25-27 March 2022. IEEE, pp. 120–130. Available at: https://doi.org/10.1109/ICIM56520.2022.00029.
M. Krey and R. R. Garcia, “Voice assistants in healthcare : the patient’s perception,” in 8th International Conference on Information Management (ICIM), London, 25-27 March 2022, 2022, pp. 120–130. doi: 10.1109/ICIM56520.2022.00029.
KREY, Mike und Rubén Ramirez GARCIA, 2022. Voice assistants in healthcare : the patient’s perception. In: 8th International Conference on Information Management (ICIM), London, 25-27 March 2022. Conference paper. IEEE. 2022. S. 120–130. ISBN 978-1-6654-5174-1
Krey, Mike, and Rubén Ramirez Garcia. 2022. “Voice Assistants in Healthcare : The Patient’s Perception.” Conference paper. In 8th International Conference on Information Management (ICIM), London, 25-27 March 2022, 120–30. IEEE. https://doi.org/10.1109/ICIM56520.2022.00029.
Krey, Mike, and Rubén Ramirez Garcia. “Voice Assistants in Healthcare : The Patient’s Perception.” 8th International Conference on Information Management (ICIM), London, 25-27 March 2022, IEEE, 2022, pp. 120–30, https://doi.org/10.1109/ICIM56520.2022.00029.
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