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Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-28843
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dc.contributor.authorMerkle, Thorsten-
dc.contributor.authorJeanfavre, Elsa-
dc.contributor.authorGerber, Nicole-
dc.contributor.authorBraun, Lisa-
dc.contributor.authorKornsteiner, Tania-
dc.contributor.authorUmbricht, Benedikt-
dc.date.accessioned2023-10-05T14:57:42Z-
dc.date.available2023-10-05T14:57:42Z-
dc.date.issued2023-10-
dc.identifier.urihttps://eurochrie.org/2023/posters/view/implementation-of-service-robots-in-swiss-hospitals-and-hotels-an-investigation-of-the-barriers-to-use/de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/28843-
dc.description.abstractThis poster delves into the realm of service robots within the context of Swiss hospitality, focusing on both hospitals and hotels. The study uncovers potential applications for service robots, ranging from medical deliveries in hospitals to enhancing guest experiences in hotels. Furthermore, it identifies and examines the barriers of to the use of service robots into the hospitality landscape. The research not only sheds light on the dynamics between humans and robots but also delves into the technological concerns, the establishments' culture, economical barriers and architectural limitations. While the study offers valuable insights into the Swiss scenario, it acknowledges the limitations of a regional sample. Ultimately, this endeavor contributes to a deeper understanding of the opportunities and obstacles in harnessing service robots to augment hospitality services in Switzerland.de_CH
dc.language.isoende_CH
dc.publisherZHAW Zürcher Hochschule für Angewandte Wissenschaftende_CH
dc.rightsNot specifiedde_CH
dc.subjectService robotde_CH
dc.subjectHospitalityde_CH
dc.subjectHotelde_CH
dc.subjectHospitalde_CH
dc.subjectSwitzerlandde_CH
dc.subject.ddc362.11: Krankenhäuser und verwandte Einrichtungende_CH
dc.subject.ddc647: Grosshaushaltsführungde_CH
dc.titleImplementation of service robots in Swiss hospitals and hotels : an investigation of the barriers to usede_CH
dc.typeKonferenz: Posterde_CH
dcterms.typeTextde_CH
zhaw.departementLife Sciences und Facility Managementde_CH
zhaw.organisationalunitInstitut für Facility Management (IFM)de_CH
zhaw.publisher.placeWinterthurde_CH
dc.identifier.doi10.21256/zhaw-28843-
zhaw.conference.details40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.webfeedHospitality & Service Managementde_CH
zhaw.author.additionalNode_CH
zhaw.display.portraitYesde_CH
Appears in collections:Publikationen Life Sciences und Facility Management

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Merkle, T., Jeanfavre, E., Gerber, N., Braun, L., Kornsteiner, T., & Umbricht, B. (2023, October). Implementation of service robots in Swiss hospitals and hotels : an investigation of the barriers to use. 40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023. https://doi.org/10.21256/zhaw-28843
Merkle, T. et al. (2023) ‘Implementation of service robots in Swiss hospitals and hotels : an investigation of the barriers to use’, in 40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023. Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. Available at: https://doi.org/10.21256/zhaw-28843.
T. Merkle, E. Jeanfavre, N. Gerber, L. Braun, T. Kornsteiner, and B. Umbricht, “Implementation of service robots in Swiss hospitals and hotels : an investigation of the barriers to use,” in 40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023, Oct. 2023. doi: 10.21256/zhaw-28843.
MERKLE, Thorsten, Elsa JEANFAVRE, Nicole GERBER, Lisa BRAUN, Tania KORNSTEINER und Benedikt UMBRICHT, 2023. Implementation of service robots in Swiss hospitals and hotels : an investigation of the barriers to use. In: 40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023 [online]. Conference poster. Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. Oktober 2023. Verfügbar unter: https://eurochrie.org/2023/posters/view/implementation-of-service-robots-in-swiss-hospitals-and-hotels-an-investigation-of-the-barriers-to-use/
Merkle, Thorsten, Elsa Jeanfavre, Nicole Gerber, Lisa Braun, Tania Kornsteiner, and Benedikt Umbricht. 2023. “Implementation of Service Robots in Swiss Hospitals and Hotels : An Investigation of the Barriers to Use.” Conference poster. In 40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023. Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. https://doi.org/10.21256/zhaw-28843.
Merkle, Thorsten, et al. “Implementation of Service Robots in Swiss Hospitals and Hotels : An Investigation of the Barriers to Use.” 40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023, ZHAW Zürcher Hochschule für Angewandte Wissenschaften, 2023, https://doi.org/10.21256/zhaw-28843.


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