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https://doi.org/10.21256/zhaw-29823| Publication type: | Conference paper |
| Type of review: | Peer review (abstract) |
| Title: | Workplace benchmarking : current benchmarking practice of the real estate industry and benchmarking demands of corporate real estate organisations |
| Authors: | Monero Flores, Virna Häne, Eunji |
| et. al: | No |
| DOI: | 10.21256/zhaw-29823 |
| Proceedings: | Proceedings of the 3rd Transdisciplinary Workplace Research Conference |
| Editors of the parent work: | Tagliaro, Chiara Migliore, Alessandra Silvestri, Rossella |
| Page(s): | 235 |
| Pages to: | 243 |
| Conference details: | III Transdisciplinary Workplace Research (TWR) Conference, Milan, Italy, 7-10 September 2022 |
| Issue Date: | 2022 |
| Publisher / Ed. Institution: | TWR Network |
| ISBN: | 978-88-909641-8-3 |
| Language: | English |
| Subjects: | Workplace benchmarking; Benchmarking practice; Corporate real estate |
| Subject (DDC): | 332: Financial economics |
| Abstract: | Through benchmarking, organisations can discover business insights and turn data into actionable outcomes to increase business performance. This study looks into the experience of corporate real estate (CRE) organisations with workplace benchmarking, aiming to better understand the current benchmarking practice and the benchmarking demands of organisations with large corporate real estate portfolios. In this qualitative explorative study, we conducted 10 semi-structured interviews with CRE and workplace managers, and one group interview with four CRE and workplace management consultants from Switzerland and Germany. Most participants work in large national organisations (n=2) or at multinationals (n=8) and represent various industries, including pharmaceuticals, consulting, software, telecommunications, transportation, banking and insurance. Data was analysed through thematic coding. We uncovered some underlying themes that describe the current practice and the demands for workplace benchmarking of CRE organisations. We identified three key aspects: 1) added value of benchmarking (“workplace benchmarking: part of the raison d'être of CREM”), 2) barriers for benchmarking implementation (“lack of systematic methods”, “missing standardisation, comparability, uniformity”, “different standards for data quality”, “measuring remains a challenge”, “passive use of data”), and 3) benchmarking demands (“need for holistic benchmarking”). This study showed that although it is recognized that benchmarking is valuable to give insights into the effectiveness of the strategy, organisations struggle with the implementation, due to missing standardisation and the lack of systematic methods. These findings can inform the development of CRE benchmarking solutions regarding industry demands, especially for the creation of workplace benchmarking tools. Additionally, this study investigated the benchmarking practice and demands of CRE organisations during the transition from “home-office mandates” to “return to the office”, triggered by the COVID pandemic around summer 2021, giving insights into how CRE organisations have been using data and benchmarking to support the decision to optimise their workplace strategies. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/29823 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 2022_Flores-Haene_Workplace-Benchmarking_TWR-Paper.pdf | 246.58 kB | Adobe PDF |  View/Open |
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Monero Flores, V., & Häne, E. (2022). Workplace benchmarking : current benchmarking practice of the real estate industry and benchmarking demands of corporate real estate organisations [Conference paper]. In C. Tagliaro, A. Migliore, & R. Silvestri (Eds.), Proceedings of the 3rd Transdisciplinary Workplace Research Conference (pp. 235–243). TWR Network. https://doi.org/10.21256/zhaw-29823
Monero Flores, V. and Häne, E. (2022) ‘Workplace benchmarking : current benchmarking practice of the real estate industry and benchmarking demands of corporate real estate organisations’, in C. Tagliaro, A. Migliore, and R. Silvestri (eds) Proceedings of the 3rd Transdisciplinary Workplace Research Conference. TWR Network, pp. 235–243. Available at: https://doi.org/10.21256/zhaw-29823.
V. Monero Flores and E. Häne, “Workplace benchmarking : current benchmarking practice of the real estate industry and benchmarking demands of corporate real estate organisations,” in Proceedings of the 3rd Transdisciplinary Workplace Research Conference, 2022, pp. 235–243. doi: 10.21256/zhaw-29823.
MONERO FLORES, Virna und Eunji HÄNE, 2022. Workplace benchmarking : current benchmarking practice of the real estate industry and benchmarking demands of corporate real estate organisations. In: Chiara TAGLIARO, Alessandra MIGLIORE und Rossella SILVESTRI (Hrsg.), Proceedings of the 3rd Transdisciplinary Workplace Research Conference. Conference paper. TWR Network. 2022. S. 235–243. ISBN 978-88-909641-8-3
Monero Flores, Virna, and Eunji Häne. 2022. “Workplace Benchmarking : Current Benchmarking Practice of the Real Estate Industry and Benchmarking Demands of Corporate Real Estate Organisations.” Conference paper. In Proceedings of the 3rd Transdisciplinary Workplace Research Conference, edited by Chiara Tagliaro, Alessandra Migliore, and Rossella Silvestri, 235–43. TWR Network. https://doi.org/10.21256/zhaw-29823.
Monero Flores, Virna, and Eunji Häne. “Workplace Benchmarking : Current Benchmarking Practice of the Real Estate Industry and Benchmarking Demands of Corporate Real Estate Organisations.” Proceedings of the 3rd Transdisciplinary Workplace Research Conference, edited by Chiara Tagliaro et al., TWR Network, 2022, pp. 235–43, https://doi.org/10.21256/zhaw-29823.
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