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Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-30059
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dc.contributor.authorZwicky, Anja-
dc.contributor.authorStallone, Valerio-
dc.contributor.authorHaarmann, Jens-
dc.date.accessioned2024-02-29T13:54:16Z-
dc.date.available2024-02-29T13:54:16Z-
dc.date.issued2023-04-06-
dc.identifier.isbn978-3-031-45641-1de_CH
dc.identifier.isbn978-3-031-45642-8de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/30059-
dc.description.abstractMedical chatbots are already used regularly by patients and health care professionals (HCPs). By the end of 2020, the majority of practicing HCPs were born between 1980 to 1994. In other words, most HCPs currently belong to Generation Y, who are generally assumed to be more open towards new digital technologies. The aim of this study was to evaluate HCP acceptance and influencing factors on the latter of a chatbot-based information platform as a proxy for information that HCPs usually provide to patients. This research of 99 HCP showed that system relevance and the innovative elements of the chatbot itself were essential factors in perceiving the chatbot as useful. The innovative elements also had a positive effect on perceived ease of use. Our study provides insights into user acceptance of chatbots supporting the work of HCPs and is a starting point for further discussions and generational change in the labor market for HCPs.de_CH
dc.language.isoende_CH
dc.publisherSpringerde_CH
dc.relation.ispartofseriesLecture Notes in Networks and Systemsde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectHealth carede_CH
dc.subjectHealth care professionalsde_CH
dc.subjectTelemedicinede_CH
dc.subjectChatbotde_CH
dc.subjectConversational agentde_CH
dc.subjectTechnology acceptance modelde_CH
dc.subjectDigitalisierungde_CH
dc.subjectGesundheitswesende_CH
dc.subject.ddc006: Spezielle Computerverfahrende_CH
dc.subject.ddc610: Medizin und Gesundheitde_CH
dc.titleGeneration Y health care professionals and their acceptance of chatbotsde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitInstitut für Marketing Management (IMM)de_CH
zhaw.publisher.placeChamde_CH
dc.identifier.doi10.1007/978-3-031-45642-8_23de_CH
dc.identifier.doi10.21256/zhaw-30059-
zhaw.conference.details11th World Conference on Information Systems and Technologies (WorldCIST), Pisa, Italy, 4-6 April 2023de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end241de_CH
zhaw.pages.start232de_CH
zhaw.parentwork.editorRocha, A.-
zhaw.parentwork.editorAdeli, H.-
zhaw.parentwork.editorDzemyda, G.-
zhaw.parentwork.editorMoreira, F.-
zhaw.parentwork.editorColla, V.-
zhaw.publication.statusacceptedVersionde_CH
zhaw.series.number799de_CH
zhaw.embargo.end2025-02-16de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.title.proceedingsInformation Systems and Technologies : WorldCIST 2023de_CH
zhaw.author.additionalNode_CH
zhaw.display.portraitYesde_CH
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Zwicky, A., Stallone, V., & Haarmann, J. (2023). Generation Y health care professionals and their acceptance of chatbots [Conference paper]. In A. Rocha, H. Adeli, G. Dzemyda, F. Moreira, & V. Colla (Eds.), Information Systems and Technologies : WorldCIST 2023 (pp. 232–241). Springer. https://doi.org/10.1007/978-3-031-45642-8_23
Zwicky, A., Stallone, V. and Haarmann, J. (2023) ‘Generation Y health care professionals and their acceptance of chatbots’, in A. Rocha et al. (eds) Information Systems and Technologies : WorldCIST 2023. Cham: Springer, pp. 232–241. Available at: https://doi.org/10.1007/978-3-031-45642-8_23.
A. Zwicky, V. Stallone, and J. Haarmann, “Generation Y health care professionals and their acceptance of chatbots,” in Information Systems and Technologies : WorldCIST 2023, Apr. 2023, pp. 232–241. doi: 10.1007/978-3-031-45642-8_23.
ZWICKY, Anja, Valerio STALLONE und Jens HAARMANN, 2023. Generation Y health care professionals and their acceptance of chatbots. In: A. ROCHA, H. ADELI, G. DZEMYDA, F. MOREIRA und V. COLLA (Hrsg.), Information Systems and Technologies : WorldCIST 2023. Conference paper. Cham: Springer. 6 April 2023. S. 232–241. ISBN 978-3-031-45641-1
Zwicky, Anja, Valerio Stallone, and Jens Haarmann. 2023. “Generation Y Health Care Professionals and Their Acceptance of Chatbots.” Conference paper. In Information Systems and Technologies : WorldCIST 2023, edited by A. Rocha, H. Adeli, G. Dzemyda, F. Moreira, and V. Colla, 232–41. Cham: Springer. https://doi.org/10.1007/978-3-031-45642-8_23.
Zwicky, Anja, et al. “Generation Y Health Care Professionals and Their Acceptance of Chatbots.” Information Systems and Technologies : WorldCIST 2023, edited by A. Rocha et al., Springer, 2023, pp. 232–41, https://doi.org/10.1007/978-3-031-45642-8_23.


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