| Publication type: | Conference paper |
| Type of review: | Peer review (publication) |
| Title: | Innovation in operation : dynamic transformations in IT routines presenter information |
| Authors: | Wiedemann, Anna Locher, Mario Miscione, Gianluca Gellrich, Mario Thatcher, Jason B. |
| et. al: | No |
| Proceedings: | ECIS 2024 Proceedings |
| Conference details: | 32nd European Conference on Information Systems (ECIS), Paphos, Cyprus, 13-19 June 2024 |
| Issue Date: | 30-Apr-2024 |
| Publisher / Ed. Institution: | Association for Information Systems |
| Language: | English |
| Subjects: | Innovative IT organization; IT operations; Routines; Boundary-spanning practices |
| Subject (DDC): | 004: Computer science |
| Abstract: | This paper presents qualitative research within two large international companies investigating how dynamic changes in innovative IT functions impact the transformation of IT operations routines. While there is a substantial body of literature in the field of Information Systems (IS) that focuses on innovation in IT software development, there has been a tendency to overlook IT operations. To address this gap, the authors explore how boundary-spanning practices influence IT operations routines and how organizations use these practices to bridge the gap between innovative IT functions and IT operations routines. We identified four key IT operations routines: monitoring, maintenance, support, and coordination. Through a qualitative research based on 24 expert interviews, we developed a model with three aggregated dimensions serving as boundary-spanning practices: empowerment, synergy, and decentralization. We conclude by providing implications for IT managers and explaining how IT operations can be transformed to remain competitive in the future. |
| URI: | https://aisel.aisnet.org/ecis2024/track11_dss/track11_dss/5/ https://digitalcollection.zhaw.ch/handle/11475/30931 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | School of Management and Law |
| Organisational Unit: | Institute of Business Information Technology (IWI) |
| Appears in collections: | Publikationen School of Management and Law |
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Wiedemann, A., Locher, M., Miscione, G., Gellrich, M., & Thatcher, J. B. (2024, April 30). Innovation in operation : dynamic transformations in IT routines presenter information. ECIS 2024 Proceedings. https://aisel.aisnet.org/ecis2024/track11_dss/track11_dss/5/
Wiedemann, A. et al. (2024) ‘Innovation in operation : dynamic transformations in IT routines presenter information’, in ECIS 2024 Proceedings. Association for Information Systems. Available at: https://aisel.aisnet.org/ecis2024/track11_dss/track11_dss/5/.
A. Wiedemann, M. Locher, G. Miscione, M. Gellrich, and J. B. Thatcher, “Innovation in operation : dynamic transformations in IT routines presenter information,” in ECIS 2024 Proceedings, Apr. 2024. [Online]. Available: https://aisel.aisnet.org/ecis2024/track11_dss/track11_dss/5/
WIEDEMANN, Anna, Mario LOCHER, Gianluca MISCIONE, Mario GELLRICH und Jason B. THATCHER, 2024. Innovation in operation : dynamic transformations in IT routines presenter information. In: ECIS 2024 Proceedings [online]. Conference paper. Association for Information Systems. 30 April 2024. Verfügbar unter: https://aisel.aisnet.org/ecis2024/track11_dss/track11_dss/5/
Wiedemann, Anna, Mario Locher, Gianluca Miscione, Mario Gellrich, and Jason B. Thatcher. 2024. “Innovation in Operation : Dynamic Transformations in IT Routines Presenter Information.” Conference paper. In ECIS 2024 Proceedings. Association for Information Systems. https://aisel.aisnet.org/ecis2024/track11_dss/track11_dss/5/.
Wiedemann, Anna, et al. “Innovation in Operation : Dynamic Transformations in IT Routines Presenter Information.” ECIS 2024 Proceedings, Association for Information Systems, 2024, https://aisel.aisnet.org/ecis2024/track11_dss/track11_dss/5/.
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