1. ZHAW digitalcollection
  2. Life Sciences und Facility Management
  3. Publikationen
  4. Publikationen Life Sciences und Facility Management
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dc.contributor.authorCoenen, Christian-
dc.contributor.authorvon Felten, Daniel-
dc.date.accessioned2018-03-07T08:17:46Z-
dc.date.available2018-03-07T08:17:46Z-
dc.date.issued2014-
dc.identifier.issn0263-2772de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/3405-
dc.description.abstractPurpose: The purpose of this article is to provide a service-oriented understanding of the field of facility management (FM) and describe the role that services management plays in successful FM. Even though the definitions for FM by European Committee for Standardisation include the term “service” several times, there remains a need for an established management understanding that reflects the service character of FM, while also accounting for its multidimensional management challenges. Design/methodology/approach: This goal is achieved by applying the main characteristics of services management to FM, describing the service-specific perspectives of FM, analyzing the specific quality attributes of FM as a service management discipline and introducing important services management implications for FM. Findings: The article describes in detail how FM can benefit from taking a services management perspective and gives useful implications for managers in the following key fields of action: process management, tangibility management, personnel management and relationship management. Originality/value: Services management knowledge and expertise have the potential to position FM as an even more professional business discipline.de_CH
dc.language.isoende_CH
dc.publisherEmeraldde_CH
dc.relation.ispartofFacilitiesde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectFacility Managementde_CH
dc.subjectResearchde_CH
dc.subjectServices Managementde_CH
dc.subject.ddc658.2: Facility Managementde_CH
dc.subject.ddc658.8: Marketingmanagementde_CH
dc.titleA service-oriented perspective of facility managementde_CH
dc.typeBeitrag in wissenschaftlicher Zeitschriftde_CH
dcterms.typeTextde_CH
zhaw.departementLife Sciences und Facility Managementde_CH
zhaw.organisationalunitInstitut für Facility Management (IFM)de_CH
zhaw.publisher.placeBingleyde_CH
dc.identifier.doi10.1108/F-09-2012-0068de_CH
zhaw.funding.euNode_CH
zhaw.issue9/10de_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end564de_CH
zhaw.pages.start554de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.volume32de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
Appears in collections:Publikationen Life Sciences und Facility Management

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Coenen, C., & von Felten, D. (2014). A service-oriented perspective of facility management. Facilities, 32(9/10), 554–564. https://doi.org/10.1108/F-09-2012-0068
Coenen, C. and von Felten, D. (2014) ‘A service-oriented perspective of facility management’, Facilities, 32(9/10), pp. 554–564. Available at: https://doi.org/10.1108/F-09-2012-0068.
C. Coenen and D. von Felten, “A service-oriented perspective of facility management,” Facilities, vol. 32, no. 9/10, pp. 554–564, 2014, doi: 10.1108/F-09-2012-0068.
COENEN, Christian und Daniel VON FELTEN, 2014. A service-oriented perspective of facility management. Facilities. 2014. Bd. 32, Nr. 9/10, S. 554–564. DOI 10.1108/F-09-2012-0068
Coenen, Christian, and Daniel von Felten. 2014. “A Service-Oriented Perspective of Facility Management.” Facilities 32 (9/10): 554–64. https://doi.org/10.1108/F-09-2012-0068.
Coenen, Christian, and Daniel von Felten. “A Service-Oriented Perspective of Facility Management.” Facilities, vol. 32, no. 9/10, 2014, pp. 554–64, https://doi.org/10.1108/F-09-2012-0068.


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