| Publication type: | Working paper – expertise – study |
| Title: | PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter |
| Authors: | Monard, Frédéric Uebersax, Hans-Peter Skerswetat, Jörn Müller, Melanie Hannich, Frank Furchheim, Pia Collenberg, Anja Lenggenhager, Vera Nina |
| et. al: | No |
| Extent: | 62 |
| Issue Date: | May-2020 |
| Publisher / Ed. Institution: | PIDAS |
| Publisher / Ed. Institution: | Dübendorf |
| Language: | German |
| Subject (DDC): | 658.8: Marketing management |
| URI: | https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter https://digitalcollection.zhaw.ch/handle/11475/21450 |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | School of Management and Law |
| Organisational Unit: | Institute of Marketing Management (IMM) |
| Appears in collections: | Publikationen School of Management and Law |
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Monard, F., Uebersax, H.-P., Skerswetat, J., Müller, M., Hannich, F., Furchheim, P., Collenberg, A., & Lenggenhager, V. N. (2020). PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter. PIDAS. https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter
Monard, F. et al. (2020) PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter. Dübendorf: PIDAS. Available at: https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter.
F. Monard et al., “PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter,” PIDAS, Dübendorf, May 2020. [Online]. Available: https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter
MONARD, Frédéric, Hans-Peter UEBERSAX, Jörn SKERSWETAT, Melanie MÜLLER, Frank HANNICH, Pia FURCHHEIM, Anja COLLENBERG und Vera Nina LENGGENHAGER, 2020. PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter [online]. Dübendorf: PIDAS. Verfügbar unter: https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter
Monard, Frédéric, Hans-Peter Uebersax, Jörn Skerswetat, Melanie Müller, Frank Hannich, Pia Furchheim, Anja Collenberg, and Vera Nina Lenggenhager. 2020. “PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter.” Dübendorf: PIDAS. https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter.
Monard, Frédéric, et al. PIDAS Benchmark-Studie : Kundenservice im digitalen Zeitalter. PIDAS, May 2020, https://page.pidas.com/benchmark-studie-2020-kundenservice-im-digitalen-zeitalter.
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