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Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-25047
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dc.contributor.authorMeierhofer, Jürg-
dc.contributor.authorKugler, Petra-
dc.contributor.authorVogt, Helen-
dc.contributor.authorDobler, Martin-
dc.contributor.authorBenedech, Rodolfo Andres-
dc.contributor.authorStrittmatter, Marc-
dc.contributor.authorTreiterer, Manuel-
dc.date.accessioned2022-05-30T14:30:36Z-
dc.date.available2022-05-30T14:30:36Z-
dc.date.issued2022-05-
dc.identifier.isbn978-1-85449-805-2de_CH
dc.identifier.urihttps://www.advancedservicesgroup.co.uk/wp-content/uploads/SSC2022_Proceedings-Final.pdfde_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/25047-
dc.description.abstractPurpose: Although there is an apparent potential in using data for advanced services in manufacturing environments, SMEs are reluctant to share data with their ecosystem partners, which prevents them from leveraging this potential. Therefore, the purpose of this paper is to analyse the reasons behind these resistances. The argumentation paves the way for elaborating countermeasures that are adequate for the specific situation and the typical capabilities of SMEs. Design/Methodology/Approach: The analysis is based on literature research and in-depth interviews with management representatives of 15 companies in manufacturing service ecosystems. Half of these are manufacturers and the other half technology or service providers for manufacturers. They are SMEs or partly larger companies operating in structures that are typical for SMEs. Findings: Data sharing hurdles are investigated in the five dimensions, 1. quantifying the value of data, 2. willingness to share data and trust, 3. organizational culture and mindset, 4. legal aspects, and 5. security and privacy. The ability to quantify the value of data is a necessary but not sufficient precondition for data sharing, which must be enabled by adequate measures in the other four dimensions. Originality/Value: The findings of this empirical study and the solution approach provide an SME-specific framework to analyze hurdles that must be overcome for sharing data in an ecosystem. Manufacturing SMEs can apply the framework to overcome the hurdles by specific insights and solution approaches. Furthermore, the analysis illustrates the future research direction of the project towards a comprehensive solution approach for data sharing in a manufacturing ecosystem.de_CH
dc.language.isoende_CH
dc.publisherAston Universityde_CH
dc.rightshttps://creativecommons.org/licenses/by-nc/4.0/de_CH
dc.subjectSmart service ecosystemde_CH
dc.subjectData-driven value creationde_CH
dc.subjectData sharingde_CH
dc.subjectData-driven organization and culturede_CH
dc.subjectData governancede_CH
dc.subject.ddc658.403: Entscheidungsfindung, Informationsmanagementde_CH
dc.titleImproving service value creation for manufacturing SMEs by overcoming data sharing hurdles in ecosystemsde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Engineeringde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitInstitut für Datenanalyse und Prozessdesign (IDP)de_CH
zhaw.organisationalunitInstitut für Marketing Management (IMM)de_CH
zhaw.publisher.placeBirminghamde_CH
dc.identifier.doi10.21256/zhaw-25047-
zhaw.conference.detailsSpring Servitization Conference (SSC), Florence, Italy, 9-10 May 2022de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end94de_CH
zhaw.pages.start86de_CH
zhaw.parentwork.editorBigdeli, Ali-
zhaw.parentwork.editorRapaccini, Mario-
zhaw.parentwork.editorSaccani, Nicola-
zhaw.parentwork.editorAdrodegari, Federico-
zhaw.parentwork.editorBaines, Tim-
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.title.proceedingsAchieving Net-Zero through Servitizationde_CH
zhaw.webfeedDatalabde_CH
zhaw.webfeedDIZH Fellowshipde_CH
zhaw.webfeedIndustrie 4.0de_CH
zhaw.webfeedZHAW digitalde_CH
zhaw.funding.zhawData Sharing Frameworkde_CH
zhaw.author.additionalNode_CH
zhaw.display.portraitYesde_CH
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Publikationen School of Management and Law

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Meierhofer, J., Kugler, P., Vogt, H., Dobler, M., Benedech, R. A., Strittmatter, M., & Treiterer, M. (2022). Improving service value creation for manufacturing SMEs by overcoming data sharing hurdles in ecosystems [Conference paper]. In A. Bigdeli, M. Rapaccini, N. Saccani, F. Adrodegari, & T. Baines (Eds.), Achieving Net-Zero through Servitization (pp. 86–94). Aston University. https://doi.org/10.21256/zhaw-25047
Meierhofer, J. et al. (2022) ‘Improving service value creation for manufacturing SMEs by overcoming data sharing hurdles in ecosystems’, in A. Bigdeli et al. (eds) Achieving Net-Zero through Servitization. Birmingham: Aston University, pp. 86–94. Available at: https://doi.org/10.21256/zhaw-25047.
J. Meierhofer et al., “Improving service value creation for manufacturing SMEs by overcoming data sharing hurdles in ecosystems,” in Achieving Net-Zero through Servitization, May 2022, pp. 86–94. doi: 10.21256/zhaw-25047.
MEIERHOFER, Jürg, Petra KUGLER, Helen VOGT, Martin DOBLER, Rodolfo Andres BENEDECH, Marc STRITTMATTER und Manuel TREITERER, 2022. Improving service value creation for manufacturing SMEs by overcoming data sharing hurdles in ecosystems. In: Ali BIGDELI, Mario RAPACCINI, Nicola SACCANI, Federico ADRODEGARI und Tim BAINES (Hrsg.), Achieving Net-Zero through Servitization [online]. Conference paper. Birmingham: Aston University. Mai 2022. S. 86–94. ISBN 978-1-85449-805-2. Verfügbar unter: https://www.advancedservicesgroup.co.uk/wp-content/uploads/SSC2022_Proceedings-Final.pdf
Meierhofer, Jürg, Petra Kugler, Helen Vogt, Martin Dobler, Rodolfo Andres Benedech, Marc Strittmatter, and Manuel Treiterer. 2022. “Improving Service Value Creation for Manufacturing SMEs by Overcoming Data Sharing Hurdles in Ecosystems.” Conference paper. In Achieving Net-Zero through Servitization, edited by Ali Bigdeli, Mario Rapaccini, Nicola Saccani, Federico Adrodegari, and Tim Baines, 86–94. Birmingham: Aston University. https://doi.org/10.21256/zhaw-25047.
Meierhofer, Jürg, et al. “Improving Service Value Creation for Manufacturing SMEs by Overcoming Data Sharing Hurdles in Ecosystems.” Achieving Net-Zero through Servitization, edited by Ali Bigdeli et al., Aston University, 2022, pp. 86–94, https://doi.org/10.21256/zhaw-25047.


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