| Publication type: | Book part |
| Type of review: | Peer review (publication) |
| Title: | The role of semi-responsive answers for relationship building in coaching |
| Authors: | Winkler, Oliver |
| et. al: | No |
| DOI: | 10.1075/pbns.331.07win |
| Published in: | Relationships in organized helping : analyzing interaction in psychotherapy, medical encounters, coaching and in social media |
| Editors of the parent work: | Scarvaglieri, Claudio Graf, Eva-Maria Spranz-Fogasy, Thomas |
| Page(s): | 151 |
| Pages to: | 170 |
| Issue Date: | 2022 |
| Series: | Pragmatics & Beyond New Series |
| Series volume: | 331 |
| Publisher / Ed. Institution: | John Benjamins |
| Publisher / Ed. Institution: | Amsterdam |
| ISBN: | 978-90-2721-145-3 978-90-2725-755-0 |
| Language: | English |
| Subjects: | Semi-responsiveness; Coaching relationship; Conversation analysis; Coding manual |
| Subject (DDC): | 158: Applied psychology 401.4: Terminology, discourse analysis, pragmatics |
| Abstract: | This paper discusses the role of semi-responsive answers of clients for relationship building in coaching. Coaching is a process-oriented type of counseling in which a coach and a coachee collaboratively work on solving a particular worklife or daily life related concern of the coachee. The paper aims at identifying and analyzing semi-responsive answers of coachees (second pair part) as reactions to initiating turns of coaches (first pair part). It is hypothesized that semi-responsive answers are of particular relevance for any coaching process as they reveal ambivalences, (inner) conflicts, uncertainties and/or opposition on the client’s side which ought to be noticed and appropriately addressed by the coach. A conversation analysis manual was developed in order to systematically identify and analyze the linguistic characteristics of semi-responsiveness in coachee’s answers. First, theoretical and methodological aspects regarding a conversation analysis manual to study structures of social interaction are discussed. Second, a code-system to identify semi-responsive answers is demonstrated. Finally, based on the transcribed data, semi-responsive answers are analyzed with respect to how they are addressed by the coaches in third position. The data consists of 21 face-to-face coaching sessions (64 hours) in Swiss and Standard German. The analysis demonstrates that semi-responsive answers are both a valuable source of information and a challenge as they require the coach to maintain a balance between facilitating the process and maintaining a good relationship with the client. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/25679 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | Applied Linguistics |
| Organisational Unit: | Institute of Language Competence (ILC) |
| Appears in collections: | Publikationen Angewandte Linguistik |
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Winkler, O. (2022). The role of semi-responsive answers for relationship building in coaching. In C. Scarvaglieri, E.-M. Graf, & T. Spranz-Fogasy (Eds.), Relationships in organized helping : analyzing interaction in psychotherapy, medical encounters, coaching and in social media (pp. 151–170). John Benjamins. https://doi.org/10.1075/pbns.331.07win
Winkler, O. (2022) ‘The role of semi-responsive answers for relationship building in coaching’, in C. Scarvaglieri, E.-M. Graf, and T. Spranz-Fogasy (eds) Relationships in organized helping : analyzing interaction in psychotherapy, medical encounters, coaching and in social media. Amsterdam: John Benjamins, pp. 151–170. Available at: https://doi.org/10.1075/pbns.331.07win.
O. Winkler, “The role of semi-responsive answers for relationship building in coaching,” in Relationships in organized helping : analyzing interaction in psychotherapy, medical encounters, coaching and in social media, C. Scarvaglieri, E.-M. Graf, and T. Spranz-Fogasy, Eds. Amsterdam: John Benjamins, 2022, pp. 151–170. doi: 10.1075/pbns.331.07win.
WINKLER, Oliver, 2022. The role of semi-responsive answers for relationship building in coaching. In: Claudio SCARVAGLIERI, Eva-Maria GRAF und Thomas SPRANZ-FOGASY (Hrsg.), Relationships in organized helping : analyzing interaction in psychotherapy, medical encounters, coaching and in social media. Amsterdam: John Benjamins. S. 151–170. ISBN 978-90-2721-145-3
Winkler, Oliver. 2022. “The Role of Semi-Responsive Answers for Relationship Building in Coaching.” In Relationships in Organized Helping : Analyzing Interaction in Psychotherapy, Medical Encounters, Coaching and in Social Media, edited by Claudio Scarvaglieri, Eva-Maria Graf, and Thomas Spranz-Fogasy, 151–70. Amsterdam: John Benjamins. https://doi.org/10.1075/pbns.331.07win.
Winkler, Oliver. “The Role of Semi-Responsive Answers for Relationship Building in Coaching.” Relationships in Organized Helping : Analyzing Interaction in Psychotherapy, Medical Encounters, Coaching and in Social Media, edited by Claudio Scarvaglieri et al., John Benjamins, 2022, pp. 151–70, https://doi.org/10.1075/pbns.331.07win.
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