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https://doi.org/10.21256/zhaw-26481| Publication type: | Conference paper |
| Type of review: | Peer review (publication) |
| Title: | Development approach for value-creating service process twins based on service design methods |
| Authors: | Schweiger, Lukas Benedech, Rodolfo Andres Meierhofer, Jürg |
| et. al: | No |
| DOI: | 10.1109/DASC/PiCom/CBDCom/Cy55231.2022.9928003 10.21256/zhaw-26481 |
| Proceedings: | IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings |
| Conference details: | 2022 IEEE Intl Conf on Dependable, Autonomic and Secure Computing, Intl Conf on Pervasive Intelligence and Computing, Intl Conf on Cloud and Big Data Computing, Intl Conf on Cyber Science and Technology Congress (DASC/PiCom/CBDCom/CyberSciTech), Falerna, Italy, 12-15 September 2022 |
| Issue Date: | 2022 |
| Publisher / Ed. Institution: | IEEE |
| ISBN: | 978-1-6654-6297-6 |
| Language: | English |
| Subjects: | Agent-based simulation; Service process twin; Service blueprint; Service operation; Symbiotic simulation |
| Subject (DDC): | 003: Systems |
| Abstract: | Adopting the digital twin concept in the industry has revealed its potential for value-creation in production and operations. At the same time, the idea of a digital twin is also being discussed in many other business areas. One of these is after-sales service, where the digital twin is attractive from two aspects. On the one hand, as a source of knowledge to better understand the customers’ problems. On the other hand, digital twins may help manage service operations themselves. However, building such a service process twin with limited resources and capabilities is not trivial. Moreover, managing service operations transparently can be complex and demanding. Therefore, it is essential to focus on the solutions that generate the most value for customers and providers. Based on literature research and previous projects with similar problem settings, this paper presents a method to build such service process twins. Thereby, service blueprints and agent-based simulation play a significant role. The presented systematic approach has been tested and continuously improved in two projects with companies in different industries. However, current research showed room for improvement concerning the detail level of service blueprints and their interrelationship with the simulation models. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/26481 |
| Fulltext version: | Accepted version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | School of Engineering |
| Organisational Unit: | Institute of Data Analysis and Process Design (IDP) |
| Appears in collections: | Publikationen School of Engineering |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 2022_Schweiger_Development-approach-for-value-creating-service-process-twins.pdf | Accepted Version | 3.87 MB | Adobe PDF |  View/Open |
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Schweiger, L., Benedech, R. A., & Meierhofer, J. (2022). Development approach for value-creating service process twins based on service design methods. IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings. https://doi.org/10.1109/DASC/PiCom/CBDCom/Cy55231.2022.9928003
Schweiger, L., Benedech, R.A. and Meierhofer, J. (2022) ‘Development approach for value-creating service process twins based on service design methods’, in IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings. IEEE. Available at: https://doi.org/10.1109/DASC/PiCom/CBDCom/Cy55231.2022.9928003.
L. Schweiger, R. A. Benedech, and J. Meierhofer, “Development approach for value-creating service process twins based on service design methods,” in IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings, 2022. doi: 10.1109/DASC/PiCom/CBDCom/Cy55231.2022.9928003.
SCHWEIGER, Lukas, Rodolfo Andres BENEDECH und Jürg MEIERHOFER, 2022. Development approach for value-creating service process twins based on service design methods. In: IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings. Conference paper. IEEE. 2022. ISBN 978-1-6654-6297-6
Schweiger, Lukas, Rodolfo Andres Benedech, and Jürg Meierhofer. 2022. “Development Approach for Value-Creating Service Process Twins Based on Service Design Methods.” Conference paper. In IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings. IEEE. https://doi.org/10.1109/DASC/PiCom/CBDCom/Cy55231.2022.9928003.
Schweiger, Lukas, et al. “Development Approach for Value-Creating Service Process Twins Based on Service Design Methods.” IEEE DASC/PiCom/CBDCom/CyberSciTech 2022 Proceedings, IEEE, 2022, https://doi.org/10.1109/DASC/PiCom/CBDCom/Cy55231.2022.9928003.
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