The future of insurance intermediation in the age of the digital platform economy

Stricker, Lukas; Wagner, Joël; Zeier Röschmann, Angela

doi:10.3390/jrfm16090381

Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-29271

Publication type:	Article in scientific journal
Type of review:	Peer review (publication)
Title:	The future of insurance intermediation in the age of the digital platform economy
Authors:	Stricker, Lukas Wagner, Joël Zeier Röschmann, Angela
et. al:	No
DOI:	10.3390/jrfm16090381 10.21256/zhaw-29271
Published in:	Journal of Risk and Financial Management
Volume(Issue):	16
Issue:	9
Page(s):	381
Issue Date:	2023
Publisher / Ed. Institution:	MDPI
ISSN:	1911-8074 1911-8066
Language:	English
Subjects:	Platform economy; Systematic literature review; Insurance intermediation; Multi-sided platforms
Subject (DDC):	332.38: Insurances
Abstract:	Today most insurance is sold by over a million brokers and independent agents acting as intermediaries between the insurance companies and their customers. Digitalization and changing customer behavior have fostered the development of insurtech businesses, and, more recently, multisided platforms are emerging as new market forms for insurance intermediation. This paper aims to provide a better understanding of how the emergence of the platform economy, with a market dominated by multi-sided platforms, will potentially impact insurance intermediation in the future. Using inductive content analysis on the results of a systematic literature review of the body of research on insurance intermediation, we identify the key functional roles fulfilled by insurance intermediaries. Applying these roles to a literature review on multi-sided platforms allows us to compare how different market forms and players embody the functional roles of intermediaries. Our findings suggest that multi-sided platforms are better able to perform certain roles in terms of agility, scale and scope, and we discuss the future role of platforms in insurance intermediation.
URI:	https://digitalcollection.zhaw.ch/handle/11475/29271
Fulltext version:	Published version
License (according to publishing contract):	CC BY 4.0: Attribution 4.0 International
Departement:	School of Management and Law
Organisational Unit:	Institute for Risk & Insurance (IRI)
Appears in collections:	Publikationen School of Management and Law

Files in This Item:

File	Description	Size	Format
2023_Stricker-etal_Future-of-insurance-intermediation-DPE_jrfm.pdf		693.35 kB	Adobe PDF	View/Open

Show full item record

Stricker, L., Wagner, J., & Zeier Röschmann, A. (2023). The future of insurance intermediation in the age of the digital platform economy. Journal of Risk and Financial Management, 16(9), 381. https://doi.org/10.3390/jrfm16090381

Stricker, L., Wagner, J. and Zeier Röschmann, A. (2023) ‘The future of insurance intermediation in the age of the digital platform economy’, Journal of Risk and Financial Management, 16(9), p. 381. Available at: https://doi.org/10.3390/jrfm16090381.

L. Stricker, J. Wagner, and A. Zeier Röschmann, “The future of insurance intermediation in the age of the digital platform economy,” Journal of Risk and Financial Management, vol. 16, no. 9, p. 381, 2023, doi: 10.3390/jrfm16090381.

STRICKER, Lukas, Joël WAGNER und Angela ZEIER RÖSCHMANN, 2023. The future of insurance intermediation in the age of the digital platform economy. Journal of Risk and Financial Management. 2023. Bd. 16, Nr. 9, S. 381. DOI 10.3390/jrfm16090381

Stricker, Lukas, Joël Wagner, and Angela Zeier Röschmann. 2023. “The Future of Insurance Intermediation in the Age of the Digital Platform Economy.” Journal of Risk and Financial Management 16 (9): 381. https://doi.org/10.3390/jrfm16090381.

Stricker, Lukas, et al. “The Future of Insurance Intermediation in the Age of the Digital Platform Economy.” Journal of Risk and Financial Management, vol. 16, no. 9, 2023, p. 381, https://doi.org/10.3390/jrfm16090381.