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https://doi.org/10.21256/zhaw-30059| Publication type: | Conference paper |
| Type of review: | Peer review (publication) |
| Title: | Generation Y health care professionals and their acceptance of chatbots |
| Authors: | Zwicky, Anja Stallone, Valerio Haarmann, Jens |
| et. al: | No |
| DOI: | 10.1007/978-3-031-45642-8_23 10.21256/zhaw-30059 |
| Proceedings: | Information Systems and Technologies : WorldCIST 2023 |
| Editors of the parent work: | Rocha, A. Adeli, H. Dzemyda, G. Moreira, F. Colla, V. |
| Page(s): | 232 |
| Pages to: | 241 |
| Conference details: | 11th World Conference on Information Systems and Technologies (WorldCIST), Pisa, Italy, 4-6 April 2023 |
| Issue Date: | 6-Apr-2023 |
| Series: | Lecture Notes in Networks and Systems |
| Series volume: | 799 |
| Publisher / Ed. Institution: | Springer |
| Publisher / Ed. Institution: | Cham |
| ISBN: | 978-3-031-45641-1 978-3-031-45642-8 |
| Language: | English |
| Subjects: | Health care; Health care professionals; Telemedicine; Chatbot; Conversational agent; Technology acceptance model; Digitalisierung; Gesundheitswesen |
| Subject (DDC): | 006: Special computer methods 610: Medicine and health |
| Abstract: | Medical chatbots are already used regularly by patients and health care professionals (HCPs). By the end of 2020, the majority of practicing HCPs were born between 1980 to 1994. In other words, most HCPs currently belong to Generation Y, who are generally assumed to be more open towards new digital technologies. The aim of this study was to evaluate HCP acceptance and influencing factors on the latter of a chatbot-based information platform as a proxy for information that HCPs usually provide to patients. This research of 99 HCP showed that system relevance and the innovative elements of the chatbot itself were essential factors in perceiving the chatbot as useful. The innovative elements also had a positive effect on perceived ease of use. Our study provides insights into user acceptance of chatbots supporting the work of HCPs and is a starting point for further discussions and generational change in the labor market for HCPs. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/30059 |
| Fulltext version: | Accepted version |
| License (according to publishing contract): | Licence according to publishing contract |
| Restricted until: | 2025-02-16 |
| Departement: | School of Management and Law |
| Organisational Unit: | Institute of Marketing Management (IMM) |
| Appears in collections: | Publikationen School of Management and Law |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 2024_Zwicky-etal_Generation-Y-health-care-professionals-chatbots_AAM.pdf Until 2025-02-16 | Accepted Version | 409.22 kB | Adobe PDF | View/Open |
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Zwicky, A., Stallone, V., & Haarmann, J. (2023). Generation Y health care professionals and their acceptance of chatbots [Conference paper]. In A. Rocha, H. Adeli, G. Dzemyda, F. Moreira, & V. Colla (Eds.), Information Systems and Technologies : WorldCIST 2023 (pp. 232–241). Springer. https://doi.org/10.1007/978-3-031-45642-8_23
Zwicky, A., Stallone, V. and Haarmann, J. (2023) ‘Generation Y health care professionals and their acceptance of chatbots’, in A. Rocha et al. (eds) Information Systems and Technologies : WorldCIST 2023. Cham: Springer, pp. 232–241. Available at: https://doi.org/10.1007/978-3-031-45642-8_23.
A. Zwicky, V. Stallone, and J. Haarmann, “Generation Y health care professionals and their acceptance of chatbots,” in Information Systems and Technologies : WorldCIST 2023, Apr. 2023, pp. 232–241. doi: 10.1007/978-3-031-45642-8_23.
ZWICKY, Anja, Valerio STALLONE und Jens HAARMANN, 2023. Generation Y health care professionals and their acceptance of chatbots. In: A. ROCHA, H. ADELI, G. DZEMYDA, F. MOREIRA und V. COLLA (Hrsg.), Information Systems and Technologies : WorldCIST 2023. Conference paper. Cham: Springer. 6 April 2023. S. 232–241. ISBN 978-3-031-45641-1
Zwicky, Anja, Valerio Stallone, and Jens Haarmann. 2023. “Generation Y Health Care Professionals and Their Acceptance of Chatbots.” Conference paper. In Information Systems and Technologies : WorldCIST 2023, edited by A. Rocha, H. Adeli, G. Dzemyda, F. Moreira, and V. Colla, 232–41. Cham: Springer. https://doi.org/10.1007/978-3-031-45642-8_23.
Zwicky, Anja, et al. “Generation Y Health Care Professionals and Their Acceptance of Chatbots.” Information Systems and Technologies : WorldCIST 2023, edited by A. Rocha et al., Springer, 2023, pp. 232–41, https://doi.org/10.1007/978-3-031-45642-8_23.
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