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Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-1757
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dc.contributor.authorTheilmann, W.-
dc.contributor.authorHappe, J.-
dc.contributor.authorKotsokalis, C.-
dc.contributor.authorEdmonds, Andrew-
dc.contributor.authorKearney, K.-
dc.contributor.authorLambea, J.-
dc.date.accessioned2018-03-01T14:49:36Z-
dc.date.available2018-03-01T14:49:36Z-
dc.date.issued2010-
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/3390-
dc.description.abstractThere is a global trend towards service-orientation, both for organizing business interactions but also in modern IT architectures. At the business-level, service industries are becoming the dominating sector in which solutions are flexibly composed out of networked services. At the IT level, the paradigms of Service-Oriented Architecture and Cloud Computing realize service-orientation for both software and infrastructure services. Again, flexible composition across different layers is a major advantage of this paradigm. Service Level Agreements (SLA) are a common approach for specifying the exact conditions under which services are to be delivered and, thus, are a prerequisite for supporting the flexible trading of services. However, typical SLAs are just specified at a single layer and do not allow service providers to manage their service stack accordingly. They have no insight on how SLAs at one layer translate to metrics or parameters at the various lower layers of the service stack. In this paper, we present a reference architecture for a multi-level SLA management framework. We discuss the fundamental concepts and detail the main architectural components and interfaces. Furthermore, we show how the framework can be flexibly used for different industrial scenarios.de_CH
dc.language.isoende_CH
dc.publisherKlidarithmos Pressde_CH
dc.relation.ispartofJournal of Internet Engineeringde_CH
dc.rightshttp://creativecommons.org/licenses/by-nc-sa/3.0/de_CH
dc.subjectService-Oriented Architecturede_CH
dc.subjectCloudcomputingde_CH
dc.subjectSLAde_CH
dc.subject.ddc004: Informatikde_CH
dc.subject.ddc658.4: Leitendes Managementde_CH
dc.titleA reference architecture for multi-level SLA managementde_CH
dc.typeBeitrag in wissenschaftlicher Zeitschriftde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Engineeringde_CH
zhaw.organisationalunitInstitut für Informatik (InIT)de_CH
dc.identifier.doi10.21256/zhaw-1757-
zhaw.funding.euNode_CH
zhaw.issue1de_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end298de_CH
zhaw.pages.start289de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.volume4de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
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Theilmann, W., Happe, J., Kotsokalis, C., Edmonds, A., Kearney, K., & Lambea, J. (2010). A reference architecture for multi-level SLA management. Journal of Internet Engineering, 4(1), 289–298. https://doi.org/10.21256/zhaw-1757
Theilmann, W. et al. (2010) ‘A reference architecture for multi-level SLA management’, Journal of Internet Engineering, 4(1), pp. 289–298. Available at: https://doi.org/10.21256/zhaw-1757.
W. Theilmann, J. Happe, C. Kotsokalis, A. Edmonds, K. Kearney, and J. Lambea, “A reference architecture for multi-level SLA management,” Journal of Internet Engineering, vol. 4, no. 1, pp. 289–298, 2010, doi: 10.21256/zhaw-1757.
THEILMANN, W., J. HAPPE, C. KOTSOKALIS, Andrew EDMONDS, K. KEARNEY und J. LAMBEA, 2010. A reference architecture for multi-level SLA management. Journal of Internet Engineering. 2010. Bd. 4, Nr. 1, S. 289–298. DOI 10.21256/zhaw-1757
Theilmann, W., J. Happe, C. Kotsokalis, Andrew Edmonds, K. Kearney, and J. Lambea. 2010. “A Reference Architecture for Multi-Level SLA Management.” Journal of Internet Engineering 4 (1): 289–98. https://doi.org/10.21256/zhaw-1757.
Theilmann, W., et al. “A Reference Architecture for Multi-Level SLA Management.” Journal of Internet Engineering, vol. 4, no. 1, 2010, pp. 289–98, https://doi.org/10.21256/zhaw-1757.


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